The European Chamber Southwest China Chapter sincerely invites you to Small and Medium-sized Enterprises Exchange Meeting on Technology Innovation Empowering SMEs- Trade Finance and Import and Export Service Sharing on March 29th (Wednesday), 2023.
中国欧盟商会西南分会诚邀您参加将于2023年3月29日（星期三）举行的贸易融资及进出口服务分享之科技创新赋能中小企业交流会。

• 2023-03-29 | 15:00 - 16:40
• Meeting room 8, 2F, Block A2, SinoSwiss Technopark (SSTP). 中瑞（两江）产业园A2栋2楼8号会议室

Meishan, located in the south of Chengdu and bank of Minjiang River, is the nearest prefecture-level city to Chengdu. In the meantime, as the hometown of the great poet Su Dongpo, Meishan boasts unique cultural backgrounds, splendid natural surroundings and prominent location advantages. Meishan, an important part of the State-level Tianfu New Area and the node city of Chengdu-Chongqing Economic Circle, it bears two districts and four counties, with an area of 7140 square kilometers and a population of 3.5 million.
As the “Demonstration City for Open Development” determined by the Sichuan Provincial Party Committee, Meishan has striven for the attraction of global investment, with 35 of the Fortune 500 enterprises settled here, ranking the second in Sichuan province, making it the major contributor of attraction of foreign investment in the province for 14 consecutive years.

眉山，位于成都之南、岷江之滨，是大文豪苏东坡的故乡，文化底蕴深厚、生态环境优美、区位优势突出，是距离成都CBD最近的地级市，也是国家级天府新区的重要组成部分和成渝地区双城经济圈重要节点城市，辖两区四县，面积7140平方公里，人口350万。作为四川省委确定的“开放发展示范市”，眉山大力实施全球招商，落户世界500强企业35家，仅次于成都，居全省第二，招商引资国内省外到位资金连续14年居全省前列。

• 2023-03-22 | 09:45 - 19:00
• Gathering point 集合地点: Tower 2, Central Plaza, No.8 Shuncheng Avenue, Jinjiang District, Chengdu 成都市锦江区顺城大街8号，中环广场2座门口

Mind mapping courses are designed to address the challenges of individual self-learning and thinking that occur on a daily basis in the workplace. By unlocking the core value of mind mapping, lifting the fog of "the prototype of mind mapping" that fills the market, inspiring learners to deliberately practice the ability of "deconstruction" and "reconstruction", and combined with workplace applications, they can use maps to divergent and creatively think in multiple scenarios such as information combing, work planning, and report expression, pursue excellent ways of thinking, and achieve efficiency improvement.

• 2023-03-22 | 09:30 - 16:30
• Online (Zoom link shall be sent to participant's email box before the training) 线上培训（Zoom会议链接将于培训前发到报名邮箱）

The European Chamber Southwest China Chapter sincerely invites you to the visit Duravit (China) Sanitaryware Co., Ltd. on March 16th (Thursday), 2023.
中国欧盟商会西南分会诚邀您参加将于2023年3月16日（星期四）举行的杜拉维特（中国）洁具有限公司参观活动和会议。

• 2023-03-16 | 13:30 - 17:30
• Duravit (China) Sanitaryware Co., Ltd

It is becoming more and more common for enterprises to encounter public opinion. Nowadays, many enterprises will respond to public opinion: some accept media interviews, some send lawyers' letters, some issue statements on their official websites and official accounts...
Similarly, there are very few successful cases that can calm public opinion with a single response. Most of the time, the response will either be like a mud in the sea, or even worse, the response will trigger a new round of public opinion, and the more the response, the bigger the problem.
In this case, and some enterprises would rather take the "ostrich tactics": let your public opinion, I will not say a word.
In this lesson, we select successful public opinion response statements and analyze them to analyze and learn the skills of how to respond to public opinion.

企业遇到舆情是越来越常见的情况。现在，很多企业都会对舆情做回应：有的接受媒体采访，有的发律师函，有的在自家官网和公号上发声明……
同样，能用一次回应平息舆情的成功案例非常少，更多时候，要不回应如泥牛入海，更糟的是回应引发新一轮舆情，越回应事情越大。
这种情况下，又有企业宁可采取“鸵鸟战术”：任你舆情滔天，我自一声不吭。
在本课中，我们精选那些成功的舆情回应声明，对其做解析，来分析和学习舆情时如何做回应的技巧。

• 2023-03-10 | 09:00 - 16:00
• Online - Training link will be shared prior to the training by email 线上课程 - 培训链接将于会议前发送到报名邮箱

The European Chamber Southwest China Chapter sincerely invites you to the Seminar on Women's Day: Women Health on HPV on March 8th (Tuesday), 2023.
中国欧盟商会西南分会诚邀您参加将于2023年3月8日（星期三）举行的 “三·八”妇女节特别讲座——关注女性宫颈健康

• 2023-03-08 | 15:00 - 16:30
• 5th Floor, Raffles Hospital

Seminar on Women's Day: Women in Leadership
“三.八”妇女节特别讲座——女性领导力

• 2023-03-07 | 15:30 - 17:00
• Meeting Room, 5F, Office Tower I, ICC 环贸ICC 一号写字楼5楼会议室

Enterprises and users are a pair of communication subjects, interact with each other. Each party's output (attitude, bargaining leverage) directly influences the other's feedback. In this pair of subjects, the enterprise is a "non-human" organization, while the user is an individual with emotions and psychology. Individual users expect a "back and forth" "you have to understand how I feel" mode of communication between people. But companies can't meet that demand. The enterprise completes the output of its will through the position of customer service and after-sales service. But customer service training has determined that they do not provide "emotional value." When it comes to online text communication, there will be the same situation of "insufficient exchange of emotions": the enterprise will issue objective, rational and cold response text, and users will think you have a bad attitude and become angrier.
企业和用户是一对沟通主体，互相作用。每一方的输出（态度、谈判筹码）会直接影响对方的反馈。而这一对主体中，企业是一个“非人类”的组织，用户则是一个有情绪和心理的个人。个人用户期待建立如人际之间的“有来有往”“你要理解我的感受”的沟通模式。但企业无法满足这种情形需求。企业通过客服售后的职位来完成企业意愿的输出。但是客服售后的培训，决定了他们不会提供“情绪价值”。换到网上的文字沟通，会有同样的“情绪交换不到位”的情况发生：企业发布客观理智冷冰冰的回应文字，用户读了认为你态度不好，更生气了。

• 2023-03-03 | 09:00 - 17:00
• Online - Training link will be shared prior to the training by email 线上课程 - 培训链接将于会议前发送到报名邮箱