Submission of Comments on the Draft Rules of Complaints Information Disclosure

2023-07-14 | Beijing

The European Chamber submitted comments on the Interim Rules for the Public Disclosure of Complaints Information in Market Supervision and Management (Draft for Comments) to the State Administration for Market Regulation. The comments are mainly about the concerns with regard to unfair treatment to complaint information given by customers and feedback from companies on how the complaints are handled. To abide the legislative principle, the rules should be objective and neutral and taking into account the interests of all parties involved.