Seminar on Women's Day: Women in Leadership
“三.八”妇女节特别讲座——女性领导力

• 2023-03-07 | 15:30 - 17:00
• Meeting Room, 5F, Office Tower I, ICC 环贸ICC 一号写字楼5楼会议室

On the basis of the National Webinar, Beijing Chapter plans to hold "Women Empowerment Workshop" at the same day, as an extension to enable more members in Beijing to have face-to-face communication opportunities to discuss issues about women in the workplace.
紧接线上研讨会，北京分会将于同天举办“女性赋能工作坊”，借此余温举办线下活动作为延伸，为北京分会会员创造更多机会，一起面对面深入交流职场女性的话题。

• 2023-03-07 - 2023-03-07 | 15:30 - 17:30
• European Chamber Office Beijing, 4th Floor, Room C405

HR Initiative Seminar-Efficient KPI Management and Incompetent Employee Legal Consultancy-高效能绩效管理与不胜任员工关系管理&PIP法律培训

• 2023-03-07 | 13:45 - 17:00
• European Chamber Office Tianjin, 41 Floor, Meeting Room

What is leadership and how to improve it? The answer to this old-fashioned question varies from person to person, but there are very few clues to it. In order to uncover the mystery of leadership development, European Chamber Shenyang Chapter has organized this training to explain the code of leadership and business operations with you.

什么是领导力，如何提升领导力？这问题千人千面，且有点老生常谈，但真正能窥见其中端倪之人又甚是寥寥。为了揭开领导力提升的神秘面纱，中国欧盟商会沈阳分会特举办本次培训，与您一起解读领导力和商业运营的密码。

• 2023-03-05 | 15:00 - 16:00
• 沈阳皇朝万鑫酒店

Parent-child relationship is one of the earliest contacts in life, and it is also the most important link in interpersonal relationship.As time goes by, mental health has attracted more and more attention. How to analyze and guide psychological pressure professionally and reasonably has become the password of family happiness. With the approaching of the International Women's Day, European Chamber Shenyang Chapter and Roicare Hospital&Clinics jointly established the emotional counseling salon "Love for Time · Women's Relaxation" to relieve the pressure of member families and help the parent-child relationship coordination.

亲子关系是人在一生中最早接触的一种关系，也是人际关系中最重要的一个环节。随着时代的进步，心理健康越来越引起人们的重视，如何专业地分析并合理疏导心理压力也成为了家庭幸福的密码。恰逢国际女神节来临之际，中国欧盟商会沈阳分会和沈阳安联妇婴医院联合打造“爱予时光·女性舒压”情绪疏导沙龙，为会员家庭纾解压力，为亲子关系协调助力。

• 2023-03-05 | 14:00 - 15:30
• 沈阳市皇姑区万象汇L129/L225 安联皇姑综合门诊

Maple Leaf Foreign Nationals School-Dalian will hold our inaugural International Mother Language Day event on Sunday, March 4th, 2023. International Mother Language Day is dedicated to promoting multilingual language and culture, honouring the importance of language protection, stimulating the spread of mother language, and to avoid the disappearance of valuable linguistic and cultural assets.
We have prepared an immersive experience for the public to learn about languages. This is a great opportunity to meet friends from all over the world who live and work in Dalian.

为纪念2月21日“国际母语日”，以促进语言和文化的多样性和多语种化，同时宣传保护语言的重要性，促进母语传播的运动，避免宝贵的语言文化资产消失。大连枫叶外籍人员子女学校将于2023年3月4日（星期六）13 :30在大连枫叶外籍人员子女学校（开发区东兴街4号）教学楼4楼举行2023年第一届世界语言日活动。
在这里，我们为公众们准备了这样一次了解超10门语言的沉浸式体验，同时借此机会让大家认识在大连生活和工作的来自世界各国的朋友们。

• 2023-03-04 | 13:30 - 16:00
• 大连枫叶外籍人员子女学校

The European Chamber Beijing CSR Forum is delighted to invite you to the Forum Chair election and seminar on Top 10 CSR Trends in China 2023 both online and offline. It’s our honour to have Mr. Jilai Peng, the General Manager and Partner of SynTao Consulting Beijing Office to share his insights on key trends, and the strategic planning and layout of CSR in China in 2023. The presentation will be followed by a Q&A session.

• 2023-03-03 - 2023-03-03 | 14:00 - 15:30
• C405 Beijing office meeting room and zoom online

Enterprises and users are a pair of communication subjects, interact with each other. Each party's output (attitude, bargaining leverage) directly influences the other's feedback. In this pair of subjects, the enterprise is a "non-human" organization, while the user is an individual with emotions and psychology. Individual users expect a "back and forth" "you have to understand how I feel" mode of communication between people. But companies can't meet that demand. The enterprise completes the output of its will through the position of customer service and after-sales service. But customer service training has determined that they do not provide "emotional value." When it comes to online text communication, there will be the same situation of "insufficient exchange of emotions": the enterprise will issue objective, rational and cold response text, and users will think you have a bad attitude and become angrier.
企业和用户是一对沟通主体，互相作用。每一方的输出（态度、谈判筹码）会直接影响对方的反馈。而这一对主体中，企业是一个“非人类”的组织，用户则是一个有情绪和心理的个人。个人用户期待建立如人际之间的“有来有往”“你要理解我的感受”的沟通模式。但企业无法满足这种情形需求。企业通过客服售后的职位来完成企业意愿的输出。但是客服售后的培训，决定了他们不会提供“情绪价值”。换到网上的文字沟通，会有同样的“情绪交换不到位”的情况发生：企业发布客观理智冷冰冰的回应文字，用户读了认为你态度不好，更生气了。

• 2023-03-03 | 09:00 - 17:00
• zoom online

Enterprises and users are a pair of communication subjects, interact with each other. Each party's output (attitude, bargaining leverage) directly influences the other's feedback. In this pair of subjects, the enterprise is a "non-human" organization, while the user is an individual with emotions and psychology. Individual users expect a "back and forth" "you have to understand how I feel" mode of communication between people. But companies can't meet that demand. The enterprise completes the output of its will through the position of customer service and after-sales service. But customer service training has determined that they do not provide "emotional value." When it comes to online text communication, there will be the same situation of "insufficient exchange of emotions": the enterprise will issue objective, rational and cold response text, and users will think you have a bad attitude and become angrier.
企业和用户是一对沟通主体，互相作用。每一方的输出（态度、谈判筹码）会直接影响对方的反馈。而这一对主体中，企业是一个“非人类”的组织，用户则是一个有情绪和心理的个人。个人用户期待建立如人际之间的“有来有往”“你要理解我的感受”的沟通模式。但企业无法满足这种情形需求。企业通过客服售后的职位来完成企业意愿的输出。但是客服售后的培训，决定了他们不会提供“情绪价值”。换到网上的文字沟通，会有同样的“情绪交换不到位”的情况发生：企业发布客观理智冷冰冰的回应文字，用户读了认为你态度不好，更生气了。

• 2023-03-03 | 09:00 - 17:00
• Online - Training link will be shared prior to the training by email 线上课程 - 培训链接将于会议前发送到报名邮箱

Inefficient communication with consumers can directly lead to negative comments on social media. As more online platforms provide dedicated channels for consumer advocacy, online consumer complaints are increasingly affecting the reputation of companies, and thus indirectly or directly affecting their sales.
At the same time, the accumulation of negative content from consumers' complaints can also attract the attention of the media and others, with the potential to fester into a huge public opinion risk.
In this training, we will discuss the act of user complaints on social media and hope to provide some ideas and ways for companies to respond.

• 2023-03-03 | 09:00 - 17:00
• Online (Zoom link shall be sent to participant's email box before the training) 线上培训（Zoom会议链接将于培训前发到报名邮箱）