Business writing skills for emails and reports can be easy to learn, but difficult to master. Concern over details such as tone, nuance, and etiquette can cause you to waste hours each day. Use your time more efficiently by utilizing efficient techniques so you can make your writing clear, correct, and polite! This full-day course will provide participants with templates and techniques applicable for many scenarios which professionals regularly face, empowering them to feel competent and confident in their writing skills.

• 2014-03-19 - 2014-03-19 | 09:00 - 17:00
• Landmark Tower II Unit 08308

If you manage databases using Excel, you will want to attend this course.

We will walk you through the steps of working with multiple workbooks and merging them into one easily managed database. If you accumulate databases on a regular basis from your sales team, research or events, you will most likely want to update your master database with information while removing all duplicate information.

The full day course will provide you with the knowledge to start using Excel to manage your information more effectively, while saving your hours of frustration.

• 2014-03-11 - 2014-03-11 | 09:00 - 17:00
• C512, Lufthansa Center

The role of the receptionist is of paramount importance for creating the right image for an organisation. "You don't get a second chance to make a first impression" has never been so perfectly true than with regard to the role of the modern receptionist. Today, receptionists are being asked to take on new roles and responsibilities in order to add value to an organisation. This course examines the role of the receptionist and gives practical tips and advice so that you can fulfill your job in a professional way and perform at your best.

• 2014-03-11 - 2014-03-12 | 09:00 - 17:00
• Landmark Tower II Unit 08308

Level 10: After finishing the level 10 course, students will recognize 2266 Chinese words, 258 grammar points, and 427 key points of communication. They will be able to explain plans and goals, handle customers’ complaints, explain the characteristics of various professions and make brief evaluations, have a job interview, make education and career selections, handle farewell, welcome and reunion, talk about volunteering activities, express the willingness to help, explain what happened in chronological order.

Level 11: After finishing the level 11 course, students will recognize 2488 Chinese words, 281 grammar points, and 466 key points of communication. They will be able to talk about sales performances, explain issues from different perspectives, comfort and persuade others, talk about family values, have commercial discussions, talk about the marriage customs of different countries, correct mistakes, tender one’s resignation, conduct market research, etc.

• 2014-03-08 - 2014-06-07 | 09:00 - 12:15
• Landmark Tower II Unit 08308

Cross Cultural Communications

• 2014-03-07 - 2014-03-07 | 09:00 - 17:00
• C512, Lufthansa Center

The expectations on management regarding the realisation of special assignments on schedule and cost efficiency have risen enormously. This course is aimed at improving particpants understanding of the process of defining a project, its scope and life cycle. Task scheduling and identification of resource requirements are covered along with risk management and methods for project control. Softer elements of project management are also considered, such as stakeholder management and teamwork.
In this workshop you deepen your knowledge of project management and develop ideas and appropriate mechanisms for your own work.

• 2014-03-05 - 2014-03-06 | 09:00 - 17:00
• Landmark Tower II Unit 08308

It covers Business English communication in most aspects in a company with an emphasis on cultural expectations and the western way of performing tasks and thinking about business. The class covers practical and effective methods for dealing with English communication in a professional manner.

Each class includes conversation and/or writing, vocabulary and cultural tips.

• 2014-03-03 - 2014-06-23 | 18:15 - 20:45
• Every Monday: Lufthansa Center; Every Saturday: Landmark Tower II

Does public speaking make you anxious? Does the idea of presenting in front of a large group of people make you shake in your boots? Develop your confidence and skills to deliver presentations that electrify your audience! In this full-day training workshop, we’ll coach you on solid structure, killer hooks and openers, and reliable body language and practice techniques to help you learn to present beautifully.

• 2014-02-21 - 2014-02-21 | 09:00 - 17:00
• Landmark Tower II Unit 08308

How much time do you spend writing emails or letters? We can show you how to cut that time in half through knowing how to structure every email you write so you know what to say before your fingers hit the keyboard.

This 2 day course will enable participants to leave with templates structured for different scenarios. Take your work back as well as your templates and share them with your team.

• 2014-02-20 - 2014-02-21 | 09:00 - 17:00
• C512, Lufthansa Center

Are you trying to make an impact in your presentations or training? Do you want to create a PowerPoint for you and notes for your attendees?

• 2014-01-17 - 2014-01-17 | 09:00 - 17:00
• C512, Lufthansa Center