Enterprises and users are a pair of communication subjects, interact with each other. Each party's output (attitude, bargaining leverage) directly influences the other's feedback. In this pair of subjects, the enterprise is a "non-human" organization, while the user is an individual with emotions and psychology. Individual users expect a "back and forth" "you have to understand how I feel" mode of communication between people. But companies can't meet that demand. The enterprise completes the output of its will through the position of customer service and after-sales service. But customer service training has determined that they do not provide "emotional value." When it comes to online text communication, there will be the same situation of "insufficient exchange of emotions": the enterprise will issue objective, rational and cold response text, and users will think you have a bad attitude and become angrier. 企业和用户是一对沟通主体，互相作用。每一方的输出（态度、谈判筹码）会直接影响对方的反馈。而这一对主体中，企业是一个“非人类”的组织，用户则是一个有情绪和心理的个人。个人用户期待建立如人际之间的“有来有往”“你要理解我的感受”的沟通模式。但企业无法满足这种情形需求。企业通过客服售后的职位来完成企业意愿的输出。但是客服售后的培训，决定了他们不会提供“情绪价值”。换到网上的文字沟通，会有同样的“情绪交换不到位”的情况发生：企业发布客观理智冷冰冰的回应文字，用户读了认为你态度不好，更生气了。

• 2023-03-03 | 09:00 - 17:00
• online

● 掌握Excel使用技巧，改善工作方式，提高工作效率；
● 设计令人赏心悦目的专业数据报表，通过三个以上的函数嵌套解决复杂工作问题；
● 创建“会说话”的专业图表，通过数据透视表随便所欲生成各种报表。

• 2023-03-02 | 09:00 - 16:30
• zoom

Most of us master several quality tools in the enterprise. Fragmented application of tools is not effective or even wrong, and it is a prerequisite for the application of certain tools if you do not know how to contact them. Six Sigma Black Belt training can help participants master the relevant quality theories and tools systematically and comprehensively to solve quality problems more effectively.
Everyone needs continuous improvement. Not only quantitative change, but also qualitative change is needed. Six Sigma emphasizes breakthrough improvement. Participants enter the class with a problem, and by the end of the course, the project is closed, the company is profitable, and the individual grows and continues to improve.
Get the systematic training of GAMI Six Sigma Black Belt, and have a better chance to pass the CQC exam. Also, there are abundant cases to develop your vision.

• 2023-02-27 - 2023-03-31 | 09:00 - 17:00
• KIT Suzhou

In the era of Industry 4.0, the toolbox of Lean Production is extended by new digital technologies. This training explains the origins and interrelations between Lean Production and Industry 4.0. The philosophy of lean production still is the baseline for identifying digital solutions that add value to your business. In this course, participants will be inspired by a broad overview of state-of-the art technologies, related to real-world challenges in production systems. Support is given on how to assess your value streams to find the right pain points to start with.
在工业4.0时代，新的数字技术扩展了精益生产的工具箱。培训将解释精益生产和工业4.0之间的起源和相互关系。精益生产的理念仍然是基础，以此来确定有价值的数字化方案。在本课程中，我们将全面介绍与生产系统中实际挑战相关的最新技术，从而启发参与者。我们将帮助您评估价值流，以找到正确的痛点，最终开始实施工业4.0。

• 2023-02-17 | 09:00 - 17:00
• KIT中国研究院

The work of government affairs (GA) is often compared to “building a rainbow bridge of communication and cooperation between the government and enterprises”. In fact, for the GA departments of multi-national companies (MNCs), the “external communication” with Chinese government agencies only accounts for half of their daily work, while the other half of GA work, the “internal communication” within the company, is the basic guarantee and core power to determine the effectiveness of external work, which is equally important and difficult!

• 2023-02-15 | 09:30 - 16:30
• zoom online

When we mention leadership in organization, we would like to see that people follow the leaders and the goals are achieved. However, leaders often feel frustrated in leading people even they are at very high positions. It seems that they can not enable others to act without rewarding, punishment and orders. Furthermore, leaders themselves become targets of other people's criticism. So how can leaders: Connect others, lead others to achieve the goals?

在组织里谈到领导力，人们更多地是希望其他人能够追随领导者达成目标，然而结果看到的却是即便领导者位高权重，但在领导他人时常常力不从心，好像如果没有奖惩措施、没有行政命令就无法使众人行。更有甚者，领导者自身还成为他人诟病的对象。那么领导者如何才能做到：连接他人，领导他人，达成目标呢？

• 2023-02-10 | 09:00 - 17:00
• European Chamber Nanjing office

Easily create PPT professional presentations, quickly produce working presentations that meet the requirements of the company, make the presentations more exciting through pictures, shapes, colors, etc., master the most practical cover and catalog design, improve the level of presentation production.

• 2023-02-09 | 09:00 - 16:00
• online

Companies Managers have noticed that the production supervisors, line leaders, as the management at the front line of factory, their performance are the great concerns to company business performance and management transformation. Better management, development and facilitation on their mindsets, knowledge and skills ensures achieving the team and personnel performance target effectively, managing and developing employees, and ensure achieving the company business goals.
企业管理人员已经意识到，作为工厂一线的管理者，生产主管和班长对于公司经营绩效和管理变革起着至关重要的作用。通过更好的管理、发展和推动生产一线管理者的意识、知识和能力，将更加有效地确保团队和个人绩效目标的实现，管理和发展团队员工，进而保证公司经营目标的实现。

• 2016-12-22 | 13:30 - 17:00
• 帕艾斯电子技术（南京）有限公司 4号会议室

The HR related training includes 8 sessions with aim for keeping staffs motivated about learning new concepts and tools about problem solving, decision making, communication, team management, EQ and CQ, etc. Each of the sessions will be a 3.5 hours training from 13:30 to 17:00, with registration at 13:00.

• 2016-12-01 | 13:30 - 17:00
• FESCO北京外企人力资源服务江苏有限公司

Companies Managers have noticed that the production supervisors, line leaders, as the management at the front line of factory, their performance are the great concerns to company business performance and management transformation. Better management, development and facilitation on their mindsets, knowledge and skills ensures achieving the team and personnel performance target effectively, managing and developing employees, and ensure achieving the company business goals.
企业管理人员已经意识到，作为工厂一线的管理者，生产主管和班长对于公司经营绩效和管理变革起着至关重要的作用。通过更好的管理、发展和推动生产一线管理者的意识、知识和能力，将更加有效地确保团队和个人绩效目标的实现，管理和发展团队员工，进而保证公司经营目标的实现。

• 2016-11-18 | 13:30 - 17:00
• 帕艾斯电子技术（南京）有限公司 4号会议室