Inefficient communication with consumers can directly lead to negative comments on social media. As more online platforms provide dedicated channels for consumer advocacy, online consumer complaints are increasingly affecting the reputation of companies, and thus indirectly or directly affecting their sales.
At the same time, the accumulation of negative content from consumers' complaints can also attract the attention of the media and others, with the potential to fester into a huge public opinion risk.
In this training, we will discuss the act of user complaints on social media and hope to provide some ideas and ways for companies to respond.

• 2023-03-03 | 09:00 - 17:00
• Online (Zoom link shall be sent to participant's email box before the training) 线上培训（Zoom会议链接将于培训前发到报名邮箱）

The work of government affairs (GA) is often compared to “building a rainbow bridge of communication and cooperation between the government and enterprises”. In fact, for the GA departments of multi-national companies (MNCs), the “external communication” with Chinese government agencies only accounts for half of their daily work, while the other half of GA work, the “internal communication” within the company, is the basic guarantee and core power to determine the effectiveness of external work, which is equally important and difficult!

Therefore, the full understanding and cooperation of the company’s senior managements and the heads of various business departments is of great strategic significance for promoting the smooth development of GA and giving full play to the value of GA function.

• 2023-02-15 | 09:20 - 16:30
• Online (Zoom link shall be sent to participant's email box before the training) 线上培训（Zoom会议链接将于培训前发到报名邮箱）

以下是1月广州线下课程安排
The offline class schedules in Guangzhou in January are listed below.

- 项目管理 Project Management
- 生产计划物料控制与库存管理 Production Plan and Material Control

• 2023-01-11 - 2023-01-17 | 09:00 - 22:00
• Guangzhou

Let trainees easily create PPT professional presentations, quickly produce working presentations that meet the requirements of the company, make presentations more exciting through pictures, shapes, color collocations, etc., master the most practical cover and catalog design, and improve the level of presentation production.

• 2023-01-10 | 09:00 - 16:30
• online

A series of Low Carbon Management Lessons will be jointly held by the European Chamber of Commerce in China and the TÜV Rheinland. The class schedules from January to February are listed below and will be updated regularly. For any training courses please contact the Events Manager of the EUCCC, Ms. Jingqian Mo.

中国欧盟商会与TÜV莱茵学院合作开展低碳管理系列课程，以下是1月-2月即将开展的课程清单，计划会定期更新，如有其他培训需求，请联系中国欧盟商会活动负责人莫静倩女士。

• 2023-01-10 - 2023-02-24 | 09:00 - 18:00
• Online

质量控制和质量管理在供应商管理中扮演着非常重要的角色，随着社会生产力的发展，社会分工越来越细，专业化程度也越来越高，供应商质量管理的重要性日益凸现，由供应商提供的原材料直接关系着最终产品的质量，因而原材料的质量已成为多米诺骨牌中的第一张。无论是采购工程师还是质量工程师，都必须从采购和质量两个角度对供应商进行管理。
本课程就是本着这个原则——质量和采购——展开供应商质量管理的，向学员讲解丰富的采购中的质量问题，包括了采购和质量的战略分析，供应商全面质量管理，采购质量检验和质量控制技术，供应商质量管理是供应商管理的一个环节，供应商管理是流程管理的一部分，因而，本课程的切入点是公司内部的供应商管理，目的是高瞻远瞩，使供应商质量管理人员从更高的视野看问题。课程的另一特点是以大量的案例做支撑。

• 2018-12-28 - 2018-12-29 | 09:00 - 18:30
• Haikou会议室

Leadership only works for “LEADER”？Not exactly. Everyone needs to possess the skill of leadership. Even if it is an independent individual, one needs to be responsible for its own affairs. Responsibility reflects leadership. Key of Leadership——When one faces with challenges and obstacles, how can he/she ensure that their teams are always ready for their best to go through obstacles and achieve goals? How and when can leadership demonstrate? As the leader of the company, the team expects you to point out the way forward in the future. How can we lead everyone in an initial faith without elimination? Regular learning and updating are new requirements for human beings nowadays. What we need are cross-disciplinary integration talents instead of experts with single skills. How can we plan our future brighter and lead our staff according to their own qualifications?

• 2018-12-20 - 2018-12-21 | 09:00 - 17:00
• TÜV Rheinland Guangzhou office

In this seminar, the participants will be able to master the basics and principles of project management, learn the tools and methods for successful project management, build up project management soft skills, gain practical exercise with the guidance of the trainer

• 2018-12-17 - 2018-12-19 | 09:00 - 17:00
• Miele Dongguan

Indirect areas (Purchasing, Controlling, Human Resources, Finance, Sales, IT, Customer Service, etc.) need to be optimized towards high excellence in the same way as applied in manufacturing areas. Enormous potential for improvement can be found at all functions and at cross-functional processes by the application of Lean principles. The goals in indirect areas are likewise similar to those in manufacturing areas, such as increasing productivity, reducing lead times, improving quality and developing high-performance teams.

• 2018-12-05 - 2018-12-05 | 08:30 - 17:30
• Training Room No. 104

实践您的六西格玛，六西格玛管理方法所创造的高品质，已经奇迹般地降低了众多企业在复杂的管理流程中的浪费，简化了管理流程及减少了材料成本。六西格玛管理方法已经成为承诺高品质和低成本的必要战略和标志之一。德国TUV莱茵学院凭借146年的专业经验，依托强大的专业讲师队伍，结合本地操作实践，将国际卓越质量管理的最佳实践技术融入到六西格玛管理方法中，形成极具实践操作特色的六西格玛管理方法。

• 2018-11-27 - 2018-11-29 | 09:00 - 19:00
• TÜV莱茵广州培训室