It is the winter snow melt; the spring breeze days are in March. In this beautiful time, we once again ushered in the annual goddess day - International Women's Day. On the occasion of the Goddess of March 8th Festival, European Chamber Shenyang Chapter and Shenyang New World Expo held the International Women's Day Celebration Event.

又是冬雪消融的季节，又是春风骀荡的三月。在这个风和日丽的时间里，我们再次迎来了一年一度的女神节——国际妇女节。值此三八女神节来临之际，中国欧盟商会沈阳分会同沈阳新世界博览馆共同举办了博览馆女神节市集。

• 2023-03-08 | 13:30 - 17:30
• EXPO L4 Concourse/博览馆4层展览厅大堂

What is leadership and how to improve it? The answer to this old-fashioned question varies from person to person, but there are very few clues to it. In order to uncover the mystery of leadership development, European Chamber Shenyang Chapter has organized this training to explain the code of leadership and business operations with you.

什么是领导力，如何提升领导力？这问题千人千面，且有点老生常谈，但真正能窥见其中端倪之人又甚是寥寥。为了揭开领导力提升的神秘面纱，中国欧盟商会沈阳分会特举办本次培训，与您一起解读领导力和商业运营的密码。

• 2023-03-05 | 15:00 - 16:00
• 沈阳皇朝万鑫酒店

Parent-child relationship is one of the earliest contacts in life, and it is also the most important link in interpersonal relationship.As time goes by, mental health has attracted more and more attention. How to analyze and guide psychological pressure professionally and reasonably has become the password of family happiness. With the approaching of the International Women's Day, European Chamber Shenyang Chapter and Roicare Hospital&Clinics jointly established the emotional counseling salon "Love for Time · Women's Relaxation" to relieve the pressure of member families and help the parent-child relationship coordination.

亲子关系是人在一生中最早接触的一种关系，也是人际关系中最重要的一个环节。随着时代的进步，心理健康越来越引起人们的重视，如何专业地分析并合理疏导心理压力也成为了家庭幸福的密码。恰逢国际女神节来临之际，中国欧盟商会沈阳分会和沈阳安联妇婴医院联合打造“爱予时光·女性舒压”情绪疏导沙龙，为会员家庭纾解压力，为亲子关系协调助力。

• 2023-03-05 | 14:00 - 15:30
• 沈阳市皇姑区万象汇L129/L225 安联皇姑综合门诊

Maple Leaf Foreign Nationals School-Dalian will hold our inaugural International Mother Language Day event on Sunday, March 4th, 2023. International Mother Language Day is dedicated to promoting multilingual language and culture, honouring the importance of language protection, stimulating the spread of mother language, and to avoid the disappearance of valuable linguistic and cultural assets.
We have prepared an immersive experience for the public to learn about languages. This is a great opportunity to meet friends from all over the world who live and work in Dalian.

为纪念2月21日“国际母语日”，以促进语言和文化的多样性和多语种化，同时宣传保护语言的重要性，促进母语传播的运动，避免宝贵的语言文化资产消失。大连枫叶外籍人员子女学校将于2023年3月4日（星期六）13 :30在大连枫叶外籍人员子女学校（开发区东兴街4号）教学楼4楼举行2023年第一届世界语言日活动。
在这里，我们为公众们准备了这样一次了解超10门语言的沉浸式体验，同时借此机会让大家认识在大连生活和工作的来自世界各国的朋友们。

• 2023-03-04 | 13:30 - 16:00
• 大连枫叶外籍人员子女学校

Enterprises and users are a pair of communication subjects, interact with each other. Each party's output (attitude, bargaining leverage) directly influences the other's feedback. In this pair of subjects, the enterprise is a "non-human" organization, while the user is an individual with emotions and psychology. Individual users expect a "back and forth" "you have to understand how I feel" mode of communication between people. But companies can't meet that demand. The enterprise completes the output of its will through the position of customer service and after-sales service. But customer service training has determined that they do not provide "emotional value." When it comes to online text communication, there will be the same situation of "insufficient exchange of emotions": the enterprise will issue objective, rational and cold response text, and users will think you have a bad attitude and become angrier.
企业和用户是一对沟通主体，互相作用。每一方的输出（态度、谈判筹码）会直接影响对方的反馈。而这一对主体中，企业是一个“非人类”的组织，用户则是一个有情绪和心理的个人。个人用户期待建立如人际之间的“有来有往”“你要理解我的感受”的沟通模式。但企业无法满足这种情形需求。企业通过客服售后的职位来完成企业意愿的输出。但是客服售后的培训，决定了他们不会提供“情绪价值”。换到网上的文字沟通，会有同样的“情绪交换不到位”的情况发生：企业发布客观理智冷冰冰的回应文字，用户读了认为你态度不好，更生气了。

• 2023-03-03 | 09:00 - 17:00
• zoom online

In recent years, I have dealt with many public opinion crises caused by users' rights protection. I find user behavior and psychology very interesting. It is clear that the feedback of enterprises has a guiding effect on the psychology and behavior of users. Enterprises and users are a pair of communication subjects, interact with each other. Each party's output (attitude, bargaining leverage) directly influences the other's feedback. In this pair of subjects, the enterprise is a "non-human" organization, while the user is an individual with emotions and psychology. Individual users expect a "back and forth" "you have to understand how I feel" mode of communication between people. But companies can't meet that demand. The enterprise completes the output of its will through the position of customer service and after-sales service. But customer service training has determined that they do not provide "emotional value." When it comes to online text communication, there will be the same situation of "insufficient exchange of emotions" : the enterprise will issue objective, rational and cold response text, and users will think you have a bad attitude and become more angry.
If you think about it, communication between two parties is not effective communication.
Simply saying "our company's policy" is not even "communication."
However, in today's booming social media, ineffective user communication directly leads to users' teasing on social media. As more and more network platforms provide special release channels for users' rights protection, "online user complaints" have increasingly affected the reputation of enterprises, and thus indirectly or directly affected the sales of enterprises.
At the same time, the accumulation of negative content teased by users will also arouse the attention of the media and others, and there is a hidden danger of fermenting into a huge risk of public opinion.
In this lesson, we will focus on users complaining about this behavior on social media, hoping to provide some ideas and methods for enterprises to deal with it.

我这几年处理了很多用户维权引发的舆情危机。我发现用户行为和心理很有趣。很明显，企业的反馈对用户的心理和行为有引导作用。企业和用户是一对沟通主体，互相作用。每一方的输出（态度、谈判筹码）会直接影响对方的反馈。而这一对主体中，企业是一个“非人类”的组织，用户则是一个有情绪和心理的个人。个人用户期待建立如人际之间的“有来有往”“你要理解我的感受”的沟通模式。但企业无法满足这种情形需求。企业通过客服售后的职位来完成企业意愿的输出。但是客服售后的培训，决定了他们不会提供“情绪价值”。换到网上的文字沟通，会有同样的“情绪交换不到位”的情况发生：企业发布客观理智冷冰冰的回应文字，用户读了认为你态度不好，更生气了。
想一想就会发现，双方的沟通并非是有效沟通。
仅仅单方面表达“我们公司的规定”这种内容，甚至连“沟通”都不算。
而在社交媒体蓬勃发展的今天，无效的用户沟通直接会引发用户在社交媒体上的吐槽。随着更多网络平台为用户维权提供专门的发布渠道时，“网上的用户投诉”已经越来越多影响到企业声誉，进而间接或直接影响企业的销售。
同时，用户吐槽的负面内容的积累，也会引起媒体和其他人的关注，存在发酵成巨大舆情风险的隐患。
本节课，将专门讨论社交媒体上的用户投诉这一行为，希望能够为企业提供一些应对思路和方法。

• 2023-03-03 | 09:00 - 16:00
• Online Training

【 Course Objectives 】
● Master Excel using skills, improve the way of work, improve work efficiency;
● Design a pleasing professional data report, using more than three functions nested to solve complex problems;
● Create professional "talking" charts to generate arbitrary reports from Pivottables.

【课程目标】
·掌握 Excel 使用技巧，改善工作方式，提高工作效率；
·设计令人赏心悦目的专业数据报表，通过三个以上的函数嵌套解决复杂工作问题；
·创建“会说话”的专业图表，通过数据透视表随便所欲生成各种报表。

• 2023-03-02 | 09:00 - 16:30
• Online Training

On 1st January 2023, the newly-revised Law on the Protection of Rights and Interests of Women came into force, improving the protection of women’s rights and interests in China in a wide range of areas.

The revised law stipulates that the state shall take necessary measures to promote gender equality, eliminate discrimination of all forms against women and prohibit the exclusion or restriction of women's legitimate rights and interests.

Join the webinar on 28th February where prominent speakers will share their insights about the protection of women’s rights in the workplace and touch upon the issues of sexual harassment, prejudiced treatment in hiring and other workplace discrimination.

• 2023-02-28 | 16:00 - 17:30
• ZOOM, online

The upsurge of research and pilot development of digital fiat currencies in the globe is bringing a visible revolution in future payment, settlement, transaction, and circulation world. Since 2014, research taskforce on digital currencies was set up by PBoC to shape the design concept of e-cny as well as to explore/enrich its application scenarios.

• 2023-02-28 - 2023-02-28 | 14:00 - 15:00
• ONLINE

Enterprise management is management by objectives, and objectives run through the whole process of management. This course helps participants understand the basic principles and methods of management by objectives from a systematic perspective, so as to find ways to improve the effectiveness of management.

企业管理就是目标管理，目标贯穿整个管理的过程中，本课程从系统的视角帮助参与者理解，目标管理的基本原则和方法是什么，从而找到提升管理有效性的方法。

• 2023-02-27 | 15:00 - 16:00
• Online Webinar