In today's booming social media, ineffective customer communication will directly lead to complaints online. As more online platforms provide dedicated release channels, "online customer complaints" have increasingly affected the reputation of companies, which in turn indirectly or directly affect the sales income.

At the same time, the accumulation of negative content will also attract the attention of the media and other competitors, and there is a danger of fermenting into a huge public opinion risk.

In this lesson, we will discuss the behavior of customer complaints on social media, hoping to provide some ideas and methods for companies.

• 2022-09-02 | 09:00 - 16:30
• Zoom Online

In today's booming social media, ineffective customer communication will directly lead to complaints online. As more online platforms provide dedicated release channels, "online customer complaints" have increasingly affected the reputation of companies, which in turn indirectly or directly affect the sales income.

At the same time, the accumulation of negative content will also attract the attention of the media and other competitors, and there is a danger of fermenting into a huge public opinion risk.

In this lesson, we will discuss the behavior of customer complaints on social media, hoping to provide some ideas and methods for companies.

• 2022-09-02 | 09:00 - 16:30
• Zoom Online

In the past few years, I have dealt with many public opinion crises caused by customers rights protection. Customer behavior and psychology are interesting. Obviously, the feedback of the enterprise effect the behavior of customers.

• 2022-09-02 | 09:00 - 16:30
• zoom

Beijing Institute of Medical Device Testing (BIMT) Visit
北京市医疗器械检验研究院访问

• 2022-09-01 | 09:00 - 12:00
• Beijing Institute of Medical Device Testing

Factory Visit - A Tour to WAGO China 工厂参观 - 万可电子(天津)有限公司

• 2022-09-01 | 14:00 - 16:30
• WAGO Electronic (Tianjin) Co.,Ltd

A series of Digital Transformation lessons will be jointly held by the European Chamber of Commerce in China and the TUV Rheinland. The class schedules from July to December are listed as below and will be updated regularly. For any training courses please contact the Events Manager of the EUCCC, Ms. Jingqian Mo.

中国欧盟商会与TUV莱茵学院合作开展工业4.0数字化转型系列课程，以下是7月-12月即将开展的课程清单，计划会定期更新，如有其他培训需求，请联系中国欧盟商会活动负责人莫静倩女士。

• 2022-08-31 - 2022-12-31 | 09:00 - 18:00
• Guangzhou, Shenzhen, etc

为帮助会员企业探索除“两微一抖”（微信、微博、抖音）之外的更多的社交媒体营销渠道，本场活动将聚焦“知乎”。中国欧盟商会市场营销与传播论坛很荣幸邀请到拥有知乎运营丰富经验的企业嘉宾英飞凌大中华区高级数字营销经理庄华亮，知乎头部MCN机构极简科技业务负责人康旭，分享经验，共同探讨知乎作为内容营销平台的玩法及与其他平台的比较，作为广告渠道是否值得投入。活动将由中国欧盟商会市场营销与传播论坛北京副主席乌兰主持。如果您的公司也在运营知乎，欢迎参加本次交流活动并参与讨论；如果您在考虑开通新的社交媒体渠道，希望此次活动可以给您带来一些经验与启发。

• 2022-08-31 | 14:00 - 16:00
• European Chamber Beijing Office / Online viz Zoom

Leaders don't just chase results. Most leaders are trying to fulfill their responsibilities when adopting the same leadership style as all team members. But it's important to help leaders develop the skills they need and meet the needs of each team member, instead of adopting a one-size-fits-all approach. Leaders themselves have the ability to measure the skills and morale level of team members and become the real incentive guides of the team.

领导者不只是追逐结果，大多数领导者在与所有团队成员采用相同的领导风格时，都在努力履行自己的责任。但重要的是要帮助领导者培养他们所需的技能，满足每个团队成员的需求，而不是采用一刀切的方法，领导者自己有能力衡量团队成员的技能和士气水平，并成为团队的真正激励引导者。

• 2022-08-30 | 14:00 - 16:00
• Online webinar

管理者在充满压力的会议中，向领导或者跨部门团队做正式汇报的时候，最大的挑战莫过于如何：

· 切中要害，获取支持

· 逻辑性强，富有条理

· 简明扼要、突出重点

本课程所教授的是，“在汇报中Sell你的想法——以听众为中心的思维模式和叙事逻辑”。

• 2022-08-30 | 09:00 - 16:00
• Zoom online

Aviation & Aerospace (A&A) Working Group of the European Chamber is please to invite you to join our upcoming meeting on Talent Management in Aviation and High-tech Industry. We are honored to invite senior human resources experts from Safran, Amadeus, Thales, and Airbus, who are experienced in talent managements for many years. The meeting will take place on Tuesday 30th August morning, onsite and online.

• 2022-08-30 | 10:00 - 11:30
• European Chamber Beijing Office and Online Meeting