Job description
Be responsible for the successful daily operation at OP cashier desk, from charge entry, cash payment collections until transfer complete bills and claim documents to back office for direct billing accounts
Help OP cashiers and unit clerks to coordinate with clinics, ancillary teams and IT, etc to facilitate revenue cycle operations
Help to handle difficult cases if can’t not be solved by a junior cashier
Report any new situations or challenges to supervisors and managers, help to do case study or data analysis to support further business decision
Help supervisor to implement and improve cashiering internal control system as required under SOX 404
Work with Audit Coordinator to follow up with incomplete bills with physicians or patients
Work with Coding Specialist on bill review and follow up
Help supervisor on digesting, distribution and training of new cashiering policies
Work with IP cashier coordinator on weekly unbilled report
Take charge of UFH Foundations cases
Support on management and data analysis of Marketing packages / promotions
Take shifts at cashier team if needed
Act as back up for cashier supervisor if needed
Help supervisor to coordinate with Training, Patient Services and Marketing to improve customer services
Help supervisor on proper training for all cashiers especially new staff
Team roster setting and Kronos management
Support line manager on standardized work flow, updated training materials and scripts
Help supervisor on team performance review
Perform other related duties incidental to the work described herein as may be assigned or delegated
Skills & experience
Language skills: fluent in Chinese and English
PC skills: familiar with Microsoft Office tools
Communication skills: able to approach staff, co-workers, and supervisors
Interacts well with patients, payers and colleagues across organization to help line manager to streamline business operations at cashier desk
Good problem solving abilities