About the company
Pacific Prime is an insurance advisor that offers local insurance solutions and a wide range of health plans and cover for individuals families and businesses.
We provide free quotations along with expert independent advice for clients in person, over the phone and on the internet.
We represent our clients' interests and offer unbiased and helpful advice so you can find the best insurance solutions.
Job description
Role and Responsibilities
1. To represent customers' interests, provide unbiased advice and distinctive unparalleled customer service
2. Promoting and selling insurance plans to prospective customers.
3. Contacting and securing new business accounts/customers
Essential Job Functions
1. Contact prospect clients who have enquired for medical insurance through our websites
2. Discuss (through the phone or/and in person) with potential customers their requirements for medical insurance (budget, pre-existing conditions, level of cover, geographical area of cover, etc.)
3. Develop clear and effective written proposals/quotations for prospective customers
4. Efficient use of the Company CRM system
5. Expedite the resolution of customer problem and complaints
6. Assist prospect customers throughout the sale process and during the first year of the policy with queries, administration, paperwork
7. Coordinate with the administration team for the processing of applications and paperwork from when the application is received up until completion of payment
8. Coordinate with the claims/clientservices/renewals team when needed
9. Identify advantages and compares insurance companies' products/services
10. Supply management with oral and written reports on customer needs, problems, interests if needed
Skills & experience
Skills you possess:
· Autonomous, proactive, enthusiastic and caring
· Flexible, creative, and able to adapt to new market trends
· Strong communication, negotiation, and interpersonal skills
· Results oriented
· Good customer relationship management
· Organizational and time management skills
· Excellent verbal and written English skills (additional languages are a plus)
· Proficient in Microsoft Office and willingness to learn new applications
The perks:
· Competitive salary
· Generous rates of commission
· Medical insurance
· 5 day work week
· Generous annual leave
· Work-life balance and a dynamic working culture