This training is in Chinese. 本次培训语言为中文。
Introduction介绍:
E-mail is the most common, convenient and potentially costly means of business communications. From customer service representatives and sales managers to administrative professionals and CEOs, nearly everyone uses e-mail to communicate with customers and colleagues.
With increasing e-mail traffic, the potential for electronic disaster is huge if you are not careful to write messages that are as safe and secure as they are clean and clear.
Writing Effective E-mail focuses primarily on composing, structuring and managing e-mails, as well as takes on the comprehensive task of helping the reader avoid e-mail liabilities while creating electronic documents that are as persuasively and powerfully written as they are risk free.
商务英语邮件写作是职场沟通中最普遍 、便捷且成本最低的沟通方式。无论是客户服务代表、销售经理,还是行政人员 ,无论是基层员工 ,还是 CEO,几乎所有人都需要使用邮件进行沟通。 所以高效的邮件沟通是一项必不可少的基本技能,也职场高升的必胜法宝之一。 为了更好的 帮助职场人士进行高效的商务邮件沟通,本课程将主要从邮件的创建 、邮件内容结构 、邮件有效沟通方式 ,以及如何处理 一些不同场景的邮件等方面进行讲解 。
LEARNING OBJECTIVES学习目标
Improve awareness of business writing principles for email writing;
Develop a more personal and positive writing tone to build relationships;
Understand the secrets of structure for producing clear and concise emails;
Discuss email case studies with the team and your trainer to get a fresh perspective.
AUDIENCE参训群体:
Anyone who uses email for work purposes. Good to excellent knowledge of English required.外企职员 、外企基层管理者;使用 英语邮件沟通的 职场 人士 。
COURSE OUTLINE课程大纲:
Module 1 Business Writing Principles
Stating the purpose of your mail
Clear Subject Headers
Report Layout
Core principles
Discussing email problems
Module 2 The Influence of Tone
Email problems: Tone & Negative words
Solution – Responding to a complaint
Making polite requests
Module 3 The Secret of Structure
Email skills: Structure
Sub-Headings
Request for information
Logistical problems reporting
Reporting on activities
Replying to emails – The art of listening
Punctuation
Module 4 Wrap Up
Summary: Learning Points
Self-Assessment
Training Feedback