课程背景
一线管理是企业所有管理的基础,企业的各项目标的达成最终通过一线管理工作实现。一线班组长是一线管理的核心,肩负着各项生产任务完成的重任,他们管理水平的高低直接影响着企业质量/成本/效率指标的达成。同时一线班组长又是联结员工与企业的纽带,他们对员工的影响直接关系着士气和团队战斗力。
而一线管理者往往在以下几个方面存在不足：
- 只是一个优秀的“技术工”，却无法真正的管人理事，担负起管理的职责。
- 日常管理工作忙乱，抓不住重点
- 面对难事总是自己亲自上阵，没有有效的培育下属的能力
- 面对下属情绪低下，不开心，或与同事有矛盾时，不能正确处理
- 管理方式简单粗暴，一线员工对班组长管理不满，导致离职
- 发现不了现场存在的问题，或即使发现了问题，也不能推进现场的自主改善……
面对以上问题：
- 如何系统规划班组长胜任力？How to plan systematically line leader’s competency?
- 如何描绘班组长培养路线图？How to draw the road map for the training of line leaders
- 如何系统提升班组长能力，改善现场管理水平？How to improve the line leader's ability and improve spot management level?
本课程将使厂长和生产经理清晰的了解一线主管的胜任力，以及胜任力中的核心管理能力要素，以及核心管理能力培养方法，从而领导管理团队有效的培养出优秀的一线管理人员，为构建卓越工厂运营体系奠定坚实的基础。
本课程是冠卓自主研发，并注册版权.
This course will provide the factory manager and production manager with a clear understanding of the competency of the frontline supervisor, as well as the core management competency elements and development methods of the competency. So as to manage the team to effectively train great frontline managers to lay a solid foundation for the construction of excellent plant operation system.
课程对象 Who Should Attend?
生产主管，一线主管、一线班组长、仓库主管。
Production Supervisor, First-line Supervisor, First-line shift Leader, Warehouse Supervisor
培训目标 Course Objective
- 深入理解一线主管的职责，能力模型，以及对工厂绩效的重要性 Deeply understand responsibilities, competency models, and importance of frontline managers for factory performance
- 认知一线主管的管理职责与角色定位，了解一线主管应具备的正确意识与心态观念 Recognize the management responsibilities and role orientation of front-line supervisors, and understand the correct sense and mindset of front-line supervisors
- 了解现场一线管理的整体框架，了解一线主管应做哪些现场日常管理 Understand the overall framework of on-site management and know what the supervisor should do on the spot daily management
- 理解一线主管如何提高工作教导力，并应用工作教导能力提高一线员工操作技能Understand how the frontline supervisor can improve the teaching ability and apply the teaching ability to improve the operational skills of the front-line staff
- 理解一线主管如何提高人际领导力，针对性的解决员工情绪和态度问题 Understand how frontline supervisors improve interpersonal leadership and address emotional and attitude issues
课程内容 Course Outline
第一单元：认知制造业发展趋势和一线管理者的重要性 Unit 1: Recognizing the trend of Manufacturing Industry and the importance of Front-line managers
一线管理的发展趋势 The development trend of the first line management
一线管理者职业规划的自身定位 The Self-orientation of career Planning for frontline managers
一线管理者应具备的能力模型 Competency models for frontline managers
第二单元：一线管理者的角色和应具备的意识 Unit 2: Requested knowledge and responsibility as the role of a line manager
一线管理的五大职能 Five functions of frontline management
岗位的五个基本问题 Five basic issues of the post
21世纪所需要的人才 The talents needed in the 21st Century
现场管理者应具有的七大意识 Seven thoghts requested of Field Manager
第三单元：现场日常管理能力提升Unit 3: improvement of daily spot management ability
什么是现场：现场与管理、现场为什么重要 What is a scene: site and Management, Why is the site important
现场主管的一天如何安排？How to arrange the Day of the Field Supervisor
现场六管理：QCDS与4M管理 QCDS与4M管理 Six Field Management: QCDS and 4M Management
第四单元：工作教导力提升 Unit 4: improvement of work teaching ability
工作教导的四阶段法 A four-stage approach to work teaching
作业指导书的编制要点 Key Points of Operation Instruction
第五单元：人际关系与人际领导力的提升 Unit 5: interpersonal relationship and improvement of interpersonal leadership
人际关系的基本原则线管理人员的沟通与协调工作 The basic principles of interpersonal relationship the communication and coordination of line managers
Registration
注册
Registration is required to secure your seat. Please send the following information to Ping Rui Zhao, przhao@europeanchamber.com.cn or you can register online if you are a member. 请务必提前注册来预订你的位置，请将下面的信息通过邮箱提供给赵平瑞 przhao@europeanchamber.com.cn 或者你也可以选择在中国欧盟商会官网的活动信息页面在线注册。
*Participant Name 参加人姓名
*Company Name 公司名称
*Title 职位
*Contact Email and Mobile phone 联系邮箱和移动电话
*Invoice information: If you need a VAT invoice (fapiao) for reimbursement, please provide us the invoice title, identification number and post address in Chinese. 增值税普通发票信息：如果你需要报销发票，请提供发票抬头，纳税人识别号和中文邮寄地址。
*If you need a VAT special invoice (fapiao) for reimbursement, please provide a complete information of your company that includes: invoice title, identification number, company phone number, company address, issuing bank, and issuing bank account. 增值税专用发票信息：如果您需要报销增值税专用发票，请提供发票抬头，纳税人识别号，公司电话，公司地址，开户行以及开户行账号。
Payment
付款
You can pay at the day of the event using cash or WeChat Pay. The European Chamber can give you an official receipt or fapiao, it will be sent to you by posting 10 working days after the event. 你可以选择在活动当天现场现金支付或者使用微信支付。中国欧盟商会可以提供活动回执或发票，在活动结束后10个工作日内以邮寄的方式给你。
Terms & Conditions
注意
Events have limited seating so to ensure your attendance we encourage advance online registration and payment for all events. We cannot guarantee entry to anyone not registered in advance. 由于活动的名额有限，我们鼓励你提前在线注册和支付以保证你的席位。我们对于没有提前支付的人员，不能保证活动名额。
Cancellation Policy
取消
If you cannot attend an event for which you have registered, please cancel your registration no later than one business day prior to the event. If you fail to notify us of your cancellation in a timely fashion, you will be charged for event costs. 如果你无法参加，请至少提前一个工作日以上通知欧盟商会取消。如果没有提前通知，你仍然将被收取活动的费用。
