课程目标Objectives
- 深挖邮件沟通的战略意义和思考策略Learn the thinking strategy into e-mail communication
- PASS模型架构邮件,CLCL模型,AAA模型Learn how to use PASS model, CLCL model, and AAA model
- 使用基于7C高效沟通的方法进行邮件沟通Learn how to use 7C communication methods in Email communication
课程大纲 Outline
模块1邮件沟通的战略分析 Strategic analysis of e-mail communication
· 沟通双方的势能分析,资源分析 Energy analysis and resource analysis
· 邮件沟通的目的分析 Purpose analysis of email communication
· 邮件沟通的AIM策略分析模型讲解 Explanation of AIM strategy analysis model in Email communication
模块2邮件的标题 Message title
· 标题的战略意义Strategic significance of the title
· 如何打造更有价值,有意义的标题How to create valuable and meaningful titles
模块3邮件内容的结构分析Structure analysis of mail content
· 邮件内容的基本结构:PASS模型、CLCL结构性思维模型、AAA处理敏感邮件模型。Basic structure of e-mail content: PASS model, CLCL model and AAA model.
· 分析商务邮件沟通的结构,具体分析使用场景,典型英文邮件写作案例分析 This part will analyze the structure of business e-mail communication with typical English E-mail writing cases
模块4邮件的有效沟通方法 Effective communication method of e-mail
· 高效沟通的7C原则,并运用于邮件写作:邮件沟通的完整、清晰、正确、语调、具体、体贴、简洁。The 7C principle: Complete, Clear, Correct, Specific, Considerate and Concise
模块5英文的使用Grammar and verbs
· 提高英文写作的方法:词汇、逻辑、语法等其他具体方法Ways to improve English Writing: vocabulary, logic, grammar and other specific methods
模块6挑战邮件场景沟通 Tips for the challenge situations
· 如何应对投诉邮件;How to deal with complaint emails;
· 如何回复“坏消息”邮件;How to reply to "bad news" emails
· 如何处理“反复沟通”型邮件;How to deal with "repeated communication" emails
Payment:
1. Bank transfer & Online pay through Wechat. Please contact yangzhao@europeanchamber.com.cn for details.
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Events have limited seating so to ensure your attendance we encourage advance online registration and payment for all events. We cannot guarantee entry to anyone not registered in advance.
All our events are held in English and follow the Chatham House Rule unless otherwise stated.
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