Objectives:
• Asking Questions and Funneling • Problem Identification and Generating Options • PDAC Method of Writing Emails and Proof Reading • Develop templates for 4 common communicated • Active Listening: LISTENER
Who should attend ?
• Secretaries and support staff who are responsible for communicating the right message to internal and external customers.
Facilitator:
• Alistair McArthur Alistair's ten years experience in China has enabled him to attain an understanding of the China business market and develop his Chinese language skills. He has been involved in business having consulted for companies both in China and abroad, while having been the Sales and Marketing Director in IPS for over two years.
Alistair's energetic and enthusiastic style of training has entertained trainees and made him very popular with his multi-national clients. He has been involved in training companies such as Siemens, Microsoft, Grand Hyatt Hotel and the International School of Beijing.
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Course Outline
Morning : Clear Communication
• What is communication
• Barriers to communication
• Asking the right questions
• Key communication skills
• Funnelling and getting the right answers
Afternoon : Dealing with Problems Effectively and Writing
• Understand the ways to influence
• Planning your message to deliver constructive solutions
• Being positive
• Using Statements + Benefit/Consequence
• Effective Emailing
Date: Tuesday, March 26th, 2013
Time:9.00>5.00(1 hour lunch break)
Language: English
registration: please download the registration form below and send it back to training@europeanchamber.com.cn with all information filled.
Contact Phone Number:(010)6462 2066 ext.60(Nina Jiang)
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