The European Chamber is pleased to invite you to a full-day workshop on Communication and Influencing Skills. Dr. Laurenz Awater is General Manager of INNOVA Management Institute, a training company known for organizing high-level executive workshops for expat managers.

As leadership is an influencing process, communication and influencing skills rank near the top of the list of essential skills for everybody working as a manager or being in the position of leading a team. Communication is about messages being sent and messages being received. For effective communication to take place, one must send a message in a way that it is received effectively by the other person. One of the reasons why this can be difficult is that people communicate in different ways, with different tendencies or styles. While it is essential for a leader to be aware of his or her own preferred communication style, this is by far not enough to become a better communicator.

Real progress comes from understanding the various styles well enough that one notices them in others, so that one can communicate with others in a way that makes it easier for the message to get received and accepted. At the core of this one-day program are exercises and role plays which are based upon communication style and behavioural assessments and models to give direction to a process of continuous self-improvement of communication and influencing skills.

Course Benefits
o Learn about the basic skill set of a great communicator
o Learn how to build rapport and trust
o Learn about different communication styles, their strengths and trouble spots
o Learn to recognize different communication styles
o Learn to anticipate reactions from others
o Learn to tailor your message to people with different styles
o Practice influencing skills using two different role plays
o Learn how to improve communication with your staff

Included in the course package are a paper-and-pencil assessment of communication style and a free online access to a preliminary assessment of behavioural style.

COURSE AGENDA
I. Course Overview
II. Communication Effectiveness
The 7Cs of Communication
The 3Cs of Communication
Communication Skills - A Competency Model
Self-Assessment
Identifying Development Areas
III. Gaining Influence
What is Influencing?
Building Rapport
Active Listening
Building Trust – The Johari Window
The Art of Influencing Others
IV. Communication Styles
Self-Assessment # 1
Strengths and Trouble Spots of the Four Styles
Interacting with Different Styles
Self-Assessment # 2
The Four Styles
Recognizing Styles and Behaviours
Tailoring Your Message
Team Exercise: Anticipating Reactions
V. Role Play # 1
Role Play
Review, Feedback and Reflection
VI. Role Play # 2
Role Play
Review, Feedback and Reflection
Summary of Key Learning Points
VII. Improving Staff Communication
VIII. Summary, Q&A, Feedback, Adjourn

Registration
Please register through this website (button above).
For any further enquiries, please contact Ms Zhao Yang at yangzhao@europeanchamber.com.cn or 63852023-117, stating your name and company, by Monday, 24 June 2013 COB.

Event Terms & Conditions
Please note that, though all are welcome to attend our events, we strongly recommend that you register online with us in advance so that we can keep you updated on any changes in the event schedule. If you have registered for this event but cannot attend, please let us know 24 hours in advance.

The Trainer

Dr. Laurenz Awater, General Manager and corporate trainer. Laurenz is an organizational development and intercultural expert whose China experience dates back to 1985 when he was foreign student at Beijing University. Laurenz is fluent in Chinese and works as management trainer and consultant. His Ph.D. thesis on ‘China’s Political Economic History from 1949 to 1997’ is a standard reference book at German universities and received mentioning on ‘Wikipedia’ and on books on G8 summit policy, China’s WTO-integration and EU-Foreign Policy. When working in German industry Laurenz was involved in large infrastructure and construction projects in China. In 2003 he founded the Shanghai INNOVA Management Institute, a training company known for organizing high-level executive workshops for expat managers and for its leadership and management training programs. Since then the Shanghai INNOVA Management Institute has built up a client base of more than 200 MNCs, mainly larger and mid-sized concerns from Western Europe.

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