LEAN management, traditionally associated with manufacturing, is now helping managers achieve enhanced productivity, reduced costs and optimized performance within their service areas as well.

Discover how incorporating Lean thinking in your daily corporate activities simplifies and speeds up your business operations and processes – because for Lean to be most effective, it has to be implemented in all aspects of your business logistics.

Find out how you can achieve a simple and visible flow through improved value added work, reduced throughput time, and weed out all the activities that are simply wasteful in your service areas.

The Goal
• Better understanding of the Lean philosophy
• Preparing for the upcoming changes towards operational excellence
• Better efficiency and effectiveness in service areas
• Identifying actionable steps
• Build strategies for Lean implementation and rollout in selected office areas, such as HR, Accounting, IT, Sales, etc

Target Group

Professionals and managers in the areas of product planning, product development, process development, product ramp; lean coordinators.

Lean Methods & Tools
• Visual Management
• JIT Processes
• Kanban System
• Standardize Work – 5S
• 7 Waste
• Process Mapping
• Processoriented Teams

Agenda
8:30 Registration
9:00 Lean Service Introduction
10:30 Tea/Coffee Break
10:45 Service Excellence Simulation Round 1
12:00 Lunch
13:00 Learning Module
13:30 Service Excellence Simulation Round 2
14:30 Tea/Coffee Break
15:00 Learning Module
15:20 Service Excellence Simulation Round 3
16:30 My next step, Q & A
17:00 Mixture of learning modules and simulation

Registration
Please kindly register with Ms. Angela Fang at nanjing@europeanchamber.com.cn before 04 December 2013.

Speakers

Dr. Frank Henze

CEO, IMIG

Dr. Frank Henze

CEO, IMIG

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He once served for General Management, Sourcing, R&D Management, Quality Improvement, Training, Project Management at Global-X Hong Kong Ltd; Production Transfer, Localization of Supply Chain, Training, Project Management at Guenzl & Henze GbR; R&D and Innovation Management, Business Development Wireless Systems at HUBER+SUHNER AG; Manager R&D Wireless Systems and CATV at FUBA Hans Kolbe & Co. Dr. Frank Henze has been working for over 25 years in various industries, and has been holding over 17 years of leading positions in R&D in Europe, the Americas and in China since 2004. Some of Dr. Henze other areas of specialty include production, supply chain and implementation of business systems.

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