Who should attend ?
The people who need to work with customers in their daily work.
Facilitator:
• Ms. May He
May He has 14 years of working experience conducting professional training and human resources development. Ms He has been in charge of designing training courses, implementing training plans, guiding and supervising departmental training activities. She has delivered many management skills' training courses to mid- and senior-level managers in hospitality, retailing, logistics and the manufacturing industries. These include: Time and Stress Management, Powerful Presentation Skills, Effective Teamwork, Business Etiquette and Telephone Skills, Train-the-Trainer, Communication Skills, Effective Teamwork, Communication Skills, Working Across Cultures Effectively, Excellence in Customer Service, Change Management and Leadership. Her customers are Atlas Copco, Bitzer, Bosch, Braun, Danone, Fischer, Hoerbiger, HBM, Kraiburg, Leica, Maersk Logistics, Nestle China, Novatis, Nokia, Nord, Volvo, SKF, Siemens, Swissotel, Unilever, Sofitel, KettenWulf Betriebs GmbH, Continental Automotive Systems, Hainan Airlines, Lene, Mann Filter, Optibelt Power Transmission and Sachtleben.
* Price excluding VAT, includes course materials and lunch.
* Deadline for registration:
April 25, 2014
Certificate:
Certificate of Completion provided to all trainees at the end of the course.
Language:
Chinese
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