Who should attend ?
Suitable for those who want to improve their communication skills and enhance negotiation skills in order to achieve performance excellent in career path.
Course Outline:
• Positive attitude and relationship-building strategy
• Assess individual profile and communicate with people with different styles
• Characteristics of positive communication and how to communicate assertively
• How to listen, ask question and give quality feedback in order to
• Build understanding and acceptance
• Causes of conflicts and strategies and process for resolving conflicts
• What is negotiation and understand the negotiation process
• Effective preparation for negotiation
• Making and getting meaningful concessions
• Breaking negotiation deadlocks
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