Clients, customers, and colleagues have confidence in and trust people they view as confident people. Confidence can be increased by improving your communication skills and having a communication strategy. Soft skills are more needed than ever in this VUCA environment. Confident Communication is the most enabling skill in business. Being able to communicate effectively and efficiently with confidence gives you the power to lead, manage, and motivate teams and individuals.

Who should attend

Business Professionals and executives that need to instill confidence in others through their communication interactions to get buy-in, alignment, or sales. Also, for those who speak to international clients and colleagues, where cultural differences can make or break relationships.

What you will learn

• The Principles of Effective Communication and how they relate to charisma and confidence.

• How to use the 3 Qs - IQ, EQ (Emotional Intelligence) and CQ (Cultural Intelligence) to navigate through potential problems and build rapport with your receiver.

• How to find your voice and communication style, and optimize it for best results.

• How to create, organize, and structure persuasive conversations, presentations and written information.

Morning session 9:00am-12:00am

Icebreaker and introduction to Confident Communication

Introduction to Business Communication

• The Communication Process- coding and decoding

• The 7 C’s of Communication – Clear, Concise, Complete, Correct, and Courteous

BREAK

I.Q

Identifying and clarifying your message

Logical thinking- Utilizing logic to reason

Planning and strategizing using logic

Mind mapping & Flow charts

Connecting strategy with daily tasks

Logical Communication

Presentation structures to logically convey your message

Assertion-Evidence Method

4 P Method

The Minta Pyramid Model

MECES Principles

Afternoon session 1:00pm-5:00pm

E.Q

Persuasive Communication

The BEST model- Four Communication styles

SCQA Method

BREAK

Adapting to your audience

Internal vs external correspondence

Dealing with Conflict

Conflict Resolution Strategies

Bell and Hart’s 8 causes of Conflict

Giving, asking for, and receiving feedback

C.Q

Communicating in today’s diverse business environment

The C.Q Wheel

Hofstedes six cultural dimensions

Terms & Conditions:

Events have limited seating so to ensure your attendance we encourage advance online registration and payment for ALL events. We cannot guarantee entry to anyone not registered in advance.

Cancellation Policy:

If you cannot attend an event for which you have registered, please cancel your registration no later than one business day prior to the event. If you fail to notify us of your cancellation in a timely fashion, you will be charged for event costs.

To cancel you can: 1) email: yangzhao@europeanchamber.com.cn, or 2) cancel online if you registered for the event through the website.

Speakers

Mr. Troy Andrews

Presentation Coach

Mr. Troy Andrews

Presentation Coach

View speaker details

Creator of the 3D (DESIGN | DEVELOP | DELIVER) Presentation system, which teaches students to…

DESIGN: Simplifying your message, organize and structure their content
DEVELOP: Building up engagement and ‘stickiness’ by adding rhetorical, visual, and interactive elements
DELIVER: Conveying your message in a persuasive & compelling way.

Specialty
Specializes in Presentation training and coaching and Slide (PPT) design. From brainstorming content, structuring your message, illustrations, storytelling, body language ,voice control, and Data visualization, all bases are covered.

Style
With over 10 years of presentation training experience, he designs, creates content, and runs workshops customized to the audiences needs. Courses are tailored, content based, and highly interactive.
He engages audiences and challenges them to reach their potential. The focus is on helping students isolate their true message and teaching them to convey it with each individual audience in mind. Using humor, storytelling, and interaction he methodically takes them through all the steps from design to delivery in a way of development that is logical, yet appeals to both reason and emotion.

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