This live online workshop, give your supporting staff the opportunity to build their skills covering communication skills, problem solving, and time management to further empower independent work. More importantly, to become the first line of defense against the innumerable distractions in your everyday work life. Participants will engage in practical activities and be given tools applicable to their daily jobs and build confidence to enhance representation of organizations and themselves.
Course feature:
Pre-training assessment => Training => Post-training assessment
- Zoom webinar
- Break-out groups
- Homework
- Access to online post-assessment
Key objectives:
- Understand clearly the communication role
- Problem identification and generating solutions
- Build confidence communicating with different people
- Communicating effective messages
- Assertiveness
- Methods of Prioritization
- Developing a new level of business professionalism
Who should attend?
- Executive Assistants
- Office Managers
- Team Assistants
Course outline:
Section
|
Learning points
|
Section 1
14:00-16:00
April 27th, 2020
2 hours
|
Session 1: My role and communication
- What is communication
- Barriers to communication
- Asking the right questions
- Defining ‘MY ROLE”
- Saying No and prioritising
- Expected professionalism
|
Section 2
14:00-15:30 April 28th, 2020
1.5 hours
|
Session 2: Dealing with challenging situations
- Delivering effective messages
- Planning your message to deliver constructive solutions
- Communication styles: understanding how to deliver messages to suit the receiver
- Expected Business behaviours
|
Section 3
14:00-15:30 April 29th, 2020
1.5 hours
|
Session 3: Time Management and Priorities
- What is Time Management?
- Strategies for Priorities
- Filtering work
- Sharing deadlines
- Offering alternatives to taking on more work
|
注意事项:
- 请于2020年4月24日前报名缴费
- 培训将通过Zoom平台进行直播,为保证您参会的流畅度,建议提前在您的设备上下载Zoom Meeting
- 缴费可通过银行转账或联系商会工作人员。
付款方式:报名后请将培训费汇款至以下账户,并在银行转账单上附注 SH20200427
A/C Name: 中国欧盟商会
A/C No.: 7110210182500027543
China CITIC Bank 中信银行京城大厦支行
北京市朝阳区新源南路6号京城大厦
取消政策:
如果您不能参加已注册过的活动,请至少在活动开始72小时之前取消您的注册。若您未能及时地通知我们,我们将收取您相应的活动费用。
您可以联系工作人员取消,也可以网上自行取消。