Middle-level and entry-level employees are often struggling in cross-functional, cross-level or cross-organizational interpersonal networking without entitlement and empowerment. This made them feel belittled and unable to gain the trust of others. Their sense of purpose is not strong. The positioning of their roles is incomplete and inaccurate. When they receive multiple tasks, they have unclear authorities and responsibilities. They are troubled by the lack of decision-making power for many things. They may misunderstand others, which causes that they cannot reasonably resolve conflicts of interest, e.g. gaining benefits and resources for the stakeholders they represent, and unreasonable task scheduling. This training course starts with different organizational structures, and focuses on how middle-level and entry-level employees to exert non-authority influence in functional/weak matrix/virtual organizational structures, to effectively apply versatile skills to build up and develop multi-dimensional relationships with team members, peers, department heads, workers at other functions, high management and externals, so as to eventually achieve pre-defined work objectives, as well as realize organizational performance effectiveness.
在企业中，中基层员工在跨部门跨级别甚至对外的人际关系中，通常会遇到因为无正式任命与授权，而导致的人微言轻，无法获取他人的信任感，自身的目标感不强，对自身角色的定位不完整准确，接到多重任务时权责不清，苦恼于对许多事情无决策权，对他人需求理解有误，无法合理解决利益冲突，不能为自己所代表的利益方获取利益与资源，工作任务的时间安排不合理等各种问题。该培训课程以了解不同的企业组织结构为起点，重点介绍了中基层员工如何在职能型/弱矩阵型//虚拟型的组织结构环境中，发挥个人/无职权影响力，高效地应用多种技能，建立和拓展与团队成员/工作伙伴，部门管理者和执行者，高管层，以及企业外部各方的多维关系，最终达到工作的既定目标，保证企业效能的实现。了解并掌握非职权影响力，祝你知人达己，善用优势，止戈为武真帅才，不战而屈人之兵。
Course Suitable for 课程对象
Middle level and entry-level employees, employees at functional/weak matrix/virtual organization structure corporate, customer service/sales企业中基层员工，职能型/弱矩阵型/虚拟型组织结构企业员工，客户服务/销售人员
Course Duration 课程长度
7小时
Course Content 课程内容
1. Context to impact ‘Influence’ 影响“影响力”的前提与环境
1). Objective Context 客观环境（外界环境分析）
A. Corporate Culture/Value – Determine environment and orientation 企业文化/价值观-决定环境氛围与方向
B. Company Organizational Structure – Determine your roles, responsibilities and degrees of multi-party cooperation 组织结构-决定了你的角色，工作权责分配与多方配合的程度
2). Subjective Context (Be good as possible as you can to convince others) 主观环境/条件（首先从自身发现问题，不自善其身，则难以服众）
A. Communication Barriers – To remove barriers on the way of influencing others 沟通障碍-识别你自身在沟通中存在的问题，扫除影响你发挥影响力的拦路虎
B. Do’s and Don’ts in Communication – Your attitude determines the consequence (How many episodes you can survive in the Palace fight?) 沟通有哪些禁忌-措词代表了你的态度，决定了沟通的结果（你在宫斗戏中能活过几集？）
2. Challenges In Interpersonal Relationship & Counter-measures人际关系中常见挑战以及如何应对
1). Degree of Trust-Johari Window - Understand degrees of trust and their sources, and action proposed 信任程度Johari Window – 了解人际间的信任程度及其本质根源，以及建议采取的行动
2). Social Styles & Behavior Styles – Understand different interpersonal social styles and their sources, and action proposed 社交风格与行为风格 -了解不同人际交往风格的本质特性，以及建议采取的行动
3. Stakeholder Influencing & Development 影响利益干系人与关系拓展
1). Stakeholder Identification & Analysis Matrix: Power and Interest: How to know others – may depend on functions, roles, responsibilities, personalities, social preferences and hobbies, etc. 利益干系人识别与分析矩阵：知彼的方法：对人的认知可能受制于部门、职位，职责，个人秉性，社交偏好，兴趣爱好等
2). Know others’ interest – Stakeholder’s Requirements Analysis: Key Points Analysis, Requirement Categorization (N/W/E) & Analysis, and Corresponding strategies 知人诉求-利益干系人需求分析：关键点分析，需求结构的分类（N/W/E）、分析与相应策略
3). How to know yourself: Role & Responsibility of Cross-functional communicators/ Project Coordinators 利益干系人识别与分析矩阵，知己的方法：跨部门、跨层级、对企业外部沟通者的角色和职责
4). Specially designed connecting game activity: Exercise of Negotiation/Convincing 特别设计的承上启下的游戏活动：谈判/说服力练习
5). Non-Authority Influence Model (The Cohen Bradford Model) – To understand the process of Non-Authority Influence, need to equip with awareness and corresponding skills 非职权影响力模型（The Cohen Bradford Model）-了解非职权影响力的过程，需要具备意识，并应用相配套的技能
6). Emotional Intelligence/Quotient (Main areas and capabilities) – Support participants systematically understand EI/EQ to optimise themselves and treat others well 情商（4个领域与相应的各个能力）- 帮助学员体系化地认知情商，以完善自己，善待他人
7). Personal Influence 4S principle (Self-equipped, Self-awareness, Self-control, Self-motivation) – Knowing yourself and make best of yourself, real marshal stopped the war, and won without fighting 个人影响力4S原则（自我充实，自我意识，自我控制，自我激励）- 知己并善用自己的优势，止戈为武真帅才，不战而屈人之兵
If you cannot attend an event for which you have registered, please cancel your registration or notify us no later than 72-hour prior to the event. Your WeChat payment will be refunded after deducting 0.6% the WeChat commission charge and bank transfer payments will be fully refunded in 10 working days. 如您因故无法参加活动，请提前至少72小时在线取消或联系工作人员。已支付的会议费用将在扣除0.6%微信手续费后退还，银行转账将在10个工作日内全额退回付款账户。
