Social media age, potential crisis is everywhere, customer complains, safety issues, environmental issues, labor issues, product recall and so on. Companies with an increasingly fierce media landscape changes and an army of self-media eager to express their opinions via wechat and Weibo, that may lead to a reputation crisis and its effects on their brand and even businesses. This is especially true in the digital world, where a new crisis management strategy is a must-have.
社交媒体时代，危机无处不在。客户投诉，安全问题，环境问题，劳工问题，产品召回等等。今天中国有超过300万的自媒体，大量的自媒体通过微信和微博表达自己的观点，如今，越来越多的企业担心声誉危机对自身品牌乃至企业发展的影响。在数字化时代尤其如此，有效的品牌危机预警与应对管理战略势在必行。

• 2021-03-09 | 09:00 - 17:00
• European Chamber Shanghai Office

The European Union Chamber of Commerce in China Southwest Chapter is delighted to invite you to attend the online training in Chinese: Leading High Performance Team - Practical Leadership during 9th Mar (Tuesday, Testing) - 10th Mar (Wednesday, Training), 2021.

中国欧盟商会西南分会诚邀您参加将于2021年3月9日（星期二，测试）到3月10日（星期三，正式培训）举行的线上中文培训：iLead 领导高绩效团队-游戏化实战模拟实战课。

为适应变化不断加速的未来，企业要能够快速决策和反应，要有高度的灵活性，并能够有序地应对变化，快速实现资源的优化配置。《领导高绩效团队》就是要顺应未来的变化，依据员工的不同发展阶段因势利导，从领导艺术的角度来实现人力资源的最优配置和最大效用。

• 2021-03-09 | 09:30 - 12:00
• Online - Training link will be shared prior to the training by email) 线上课程 - 培训链接将于会议前发送到报名邮箱

315特别版：企业如何应对用户维权型危机
315 Special Crisis Management Training: How to manage and mitigate Reputation Risks

• 2021-03-05 | 09:00 - 16:00
• Online (webinar link will be shared prior to the event)

315特别版：企业如何应对用户维权型危机
How to Deal with Users Rights

• 2021-03-05 | 09:00 - 16:00
• Online (webinar link will be shared prior to the event)

中国欧盟商会与TUV莱茵学院合作开展内审员系列培训课程，以下是以下是1月-6月即将开展的内审员培训计划，培训计划会定期更新，如有其他培训需求，请联系中国欧盟商会活动负责人莫静倩女士。

A series of Internal Auditor Trainings will be jointly held by the European Chamber of Commerce in China and the TUV Rheinland. The class schedules from January to June are listed as below and will be updated regularly. For any training courses please contact the Events Manager of the EUCCC, Ms. Jingqian Mo.

• 2021-02-26 | 09:00 - 22:00
• Guangzhou, Shenzhen, etc

Online Training 线上培训
Cross Cultural Communication Skills 跨文化沟通技巧

• 2021-02-02 | 09:00 - 17:00
• Online - Training link will be shared prior to the training by email) 线上课程 - 培训链接将于会议前发送到报名邮箱

Strategic Communications and Corporate Branding for B2B Business

• 2021-02-02 - 2021-02-03 | 09:00 - 16:00
• Online (webinar link will be shared prior to the event)

如何培养一位优秀的跨文化沟通者

Affected by globalization, leadership or communication methods that were effective in a single culture may lose their effectiveness in multiple cultures. Do cross-cultural communicators understand the reasons for the failure of the original approach? What are the costs of improper cross-cultural communication?

走进跨文化差异。受全球化影响，之前在单一文化中非常有效的领导或沟通方式，在多元文化中可能丧失它的有效性。跨文化沟通者是否了解导致原先驾轻就熟的方式失效的原因？跨文化沟通不当的代价有哪些？

透视跨文化差异。跨文化沟通者是否能洞悉困境的背后其实存在着文化差异的障碍？文化因人而生，因人而异，跨文化团队成员间的差异会在很多维度上表现出来。例如：权力距离的大小、个人-集体主义、风险承受度、任务-人际导向、沟通风格……但在这些维度的背后是共通的人性本质。透视跨文化差异，就是帮助跨文化沟通者了解这些差异，并透过它们解读背后的人心。

Adjust 开启跨文化对话。当因文化差异造成多方对立时，如何根据不同的文化来调整自身的沟通与互动方式，催生更富有成效的工作关系和环境？如何适时地灵活运用工具和方法，识别团队中的文化差异，找到消除对立的解决之道？

Course benefits 课程收益

心态：认识全球化对自身领导/沟通能力提出哪些新要求，识别差距，能够有意识地调整思考及行动方式，树立起跨文化沟通者的心胸和眼光。
Attitude: Recognize what new requirements globalization imposes on one's own leadership/communication skills, identify gaps, be able to consciously adjust the way of thinking and action.

技能 ：识别跨文化差异的五个典型维度：权力距离、个人主义-集体主义、风险承受度、任务-人际导向、沟通风格，根据不同差异维度调整自身领导风格；掌握跨文化对话三部曲。
Skills: Identify five typical dimensions of cross-cultural differences: power distance, individualism-collectivism, risk tolerance, task-interpersonal orientation, communication style, adjust your own leadership style according to different dimensions; learn three parts of cross-cultural dialogue.
应用：能与来自不同国家和地区的员工建立信任、有效交流、建立影响，促进跨国团队达成共识，并基于不同文化背景创造新的团队竞争优势
Application: It can build trust, communicate effectively, establish influence with employees from different countries and regions, promote the consensus of multinational teams, and create new competitive advantages for teams based on different cultural backgrounds

• 2021-02-02 | 09:00 - 17:00
• online training-via zoom

如何培养一位优秀的跨文化沟通者：

Approach 走进跨文化差异。受全球化影响，原先在单一文化中非常有效的领导或沟通方式，在多元文化中可能丧失它的有效性。跨文化沟通者是否了解导致原先驾轻就熟的方式失效的原因？跨文化沟通不当的代价有哪些？

Appreciate 透视跨文化差异。跨文化沟通者是否能洞悉困境的背后其实存在着文化差异的障碍？文化因人而生，因人而异，跨文化团队成员间的差异会在很多维度上表现出来。例如：权力距离的大小、个人-集体主义、风险承受度、任务-人际导向、沟通风格……但在这些维度的背后是共通的人性本质。透视跨文化差异，就是帮助跨文化沟通者了解这些差异，并透过它们解读背后的人心。

Adjust 开启跨文化对话。当因文化差异造成多方对立时，如何根据不同的文化来调整自身的沟通与互动方式，催生更富有成效的工作关系和环境？如何适时地灵活运用工具和方法，识别团队中的文化差异，找到消除对立的解决之道？

• 2021-02-02 | 09:00 - 17:00
• online training

如何培养一位优秀的跨文化沟通者
Approach 走进跨文化差异。受全球化影响，之前在单一文化中非常有效的领导或沟通方式，在多元文化中可能丧失它的有效性。跨文化沟通者是否了解导致原先驾轻就熟的方式失效的原因？跨文化沟通不当的代价有哪些？
Approach: Affected by globalization, leadership or communication methods that were effective in a single culture may lose their effectiveness in multiple cultures. Do cross-cultural communicators understand the reasons for the failure of the original approach? What are the costs of improper cross-cultural communication?

• 2021-02-02 | 09:00 - 17:00
• Online Training-Via Zoom