With the rapid development of information technology, society has placed higher demands on the telecommunications industry. Telecom operators are increasingly demanding more from their suppliers. TL 9000 is a quality management system applicable to all suppliers in the supply chain of telecommunications products. TL 9000 specifies that organizations providing various types of products should collect relevant data as required by the measurement handbook and regularly submit data to designated agencies via the internet to measure and evaluate the results of the organization's quality management system implementation. This facilitates customers in identifying high-quality suppliers. It also enables organizations to understand their performance levels in the industry, conduct organizational performance assessments, and improvements. This promotes synchronous improvement across all levels of the supply chain, ultimately aiding in the improvement of processes and products for the entire industry.
随着信息技术的迅猛发展，社会对电信业提出了更高的要求。电信业的营运商对其供方提出了越来越多的要求。TL 9000 就是适用于所有提供电信产品的供应链上的所有供方的质量管理体系。TL 9000规定了提供各类型产品的组织应按测量手册中的要求，收集相关的数据，并定期通过网络向指定的机构申报数据，以用来度量和评价组织质量管理系统的实施结果。以便于客户从中寻找优质供应商。同时使组织了解自己在业界的业绩水平，进行组织绩效评估和改进。从而促进各级供应链的同步提高，最终为全行业的过程和产品改进提供帮助。
Training Outline
Introduction to TL 9000 Standard
1. Background, Vision, and Mission of Quest Forum
2. Structure and Development of TL 9000 Standard
3. Relationship with ISO 9001
Analysis of TL 9000 Quality Management System Requirements Manual
1. Interpretation of Requirements and Key Points in the Standard Manual
2. Analysis of TL 9000 Supplementary Requirements
3. Comparison between the Old and New Versions of TL 9000 Requirements Manual
Analysis of TL 9000 Measurement Handbook
1. Process, Procedures, Utilization, and Responsibilities of Data Measurement and Submission
2. Calculation Rules and Exemption Rules for General Measurement Metrics
3. Calculation Rules and Exemption Rules for Hardware Measurement Metrics
4. Comparison between the Old and New Versions of TL 9000 Measurement Handbook
Internal Auditing for TL 9000
1. Process-Based Internal Audit Planning, Execution, Implementation, and Evaluation
2. Auditing Data Submission Procedures
TL 9000 Certification
1. TL 9000 Certification Requirements and Process
2. Frequently Asked Questions in Certification
培训大纲
TL 9000 标准介绍
1、 Quest Forum 背景、愿景与使命
2、 TL 9000 标准结构与发展
3、 与 ISO 9001 的关系
TL 9000 质量管理体系要求手册解析
1、 标准手册的要求与要点解析
2、 TL 9000 附加条款解析
3、 对比 TL 9000 要求手册新旧版
本
TL 9000 测量手册解析
1、 数据测量、提交的流程、用途和职责
2、 通用测量指标的计算规则、豁免规则
3、 硬件测量指标的计算规则、豁免规则
4、 对比 TL 9000 测量手册新旧版本
TL 9000 内部审核
1、 基于过程的内审策划、计划、执行、实施与评价
2、 如何审核数据提交
TL 9000 认证
1、 TL 9000 认证要求及流程
2、 认证中常见问题解答
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