【课程优势】

1.讲师经验丰富：马星老师具备丰富的集团 HR 总经理经验与咨询项目实施经验。授课内容经过充 分论证，有效性强。

2.内容紧凑精准：课程节奏快，让学员愿意学，完成率高。知识点精准。课程设计合理，分为“金 牌面试官”（部门负责人学习）及“全流程招聘管理”（HR 补充学习），有利 HR 分享给面试官进 行转训。

3.“工具化”：提供咨询成果级课件、全套可编辑工具表单，拿来即用，如面试评估表、能力字典、 面试手册、招聘数据分析看板等。提供 978 个表单的精准分类资料库，让学员，延伸学习高质量 成果文件，立即强化对关键知识点的理解，如：数据分析图表 80 套，面试评分表 30 个，律师版 本招聘体系文件 17 个。免费赠送硬盘搜索工具，帮学员管理硬盘文件资料。

[Course Advantages]

1. Experienced Instructors: Teacher Ma Xing possesses extensive experience as a Group HR Manager and in consulting project implementation. The course content is thoroughly validated for strong effectiveness.

2. Compact and Precise Content: The course maintains a fast pace to keep students engaged with high completion rates. Knowledge points are precise, and the course is well-designed, divided into "Gold Medal Interviewer" (for department heads) and "Full Process Recruitment Management" (additional learning for HR), facilitating HR professionals to transfer training to interviewers.

3. Tool-Oriented Approach: Provides consultancy-grade courseware and a complete set of editable tools and forms for immediate use, including interview assessment forms, competency dictionaries, interview manuals, recruitment data analysis dashboards, etc. Offers a precisely categorized database of 978 forms, enabling students to extend learning with high-quality result documents immediately. Includes 80 sets of data analysis charts, 30 interview scoring sheets, and 17 legal versions of recruitment system documents. Free hard drive search tools are also provided to help students manage document archives effectively.

【适用对象】

-管理层（面试官或日后可能担任面试官员工）

-HR 全体员工

-其他有招聘培训需求员工

[Target Audience]
- Management (current or prospective interviewers)
- All HR staff
- Other employees with recruitment training needs

【课程收益】

-部门经理：掌握核心面试技能并实战演练，有效提升招聘效果！

-HR 掌握招聘全流程知识要点、工具表单，立即提升招聘系统！

[Course Benefits]
- Department Managers: Master core interview skills through practical exercises, effectively enhancing recruitment outcomes!
- HR: Gain essential knowledge points and tools/forms for the entire recruitment process, immediately boosting recruitment systems!

【课程大纲】 

概述：招聘致胜

1.招聘对企业的 3 项重要意义

2.从全流程各要点发力，提升招聘效率

3.用 AI 及全套工具表单，直接提升效率 第一部分：金牌面试官（面试官学习）

第一讲：人才画像 1.对招聘工作的整体认知 2.明确招聘信息：主要职责、任职资格（教育背景、工作经验、能力要求） *工具及演练：招聘信息表

第二讲：面试准备 1.积极参与内部推荐 2.安排面试场地及面试官礼仪 3.设计笔试题目（针对书面工作岗位） 4.预读简历 *学员演练：简历筛选及标注 第三讲：结构化面试 1.结构化面试 1）教育及培训（证书是否已经取得等重要内容确认） 2）工作经验（参照岗位主要职责） 3）能力（工具：胜任力模型） 4）岗位适配性（含离职原因、目前可提供薪酬证明薪资等） 2、撰写面试提问列表 *工具：结构化面试提问表

第四讲：行为面试法及 STAR 技巧 1.行为面试法 2.STAR 技巧：Situation（情景）、Target（目标）、Action（行为）、Result（结果） *学员演练：STAR 提问技巧 3.识别面试中的谎言

第五讲：吸引合适候选人及与 HR 合议 1.吸引合适应聘者 *学员演练：从薪酬、发展前景、员工关怀，设计吸引候选人的沟通要点 2.撰写面试结果 *工具：面试评分表模板（另 HR 学习的评分表合集 30 份） 3.合议及促进入职 *学员演练：面试全程实战演练 4.试用期支持及考核 5.“金牌面试官”复习课 第二部分：全流程招聘管理

第六讲：拓展招聘渠道 1.招聘编制管理 *工具：岗位“三定”表（定岗定编定责） 2.拓宽招聘渠道与招聘漏斗 *工具：招聘漏斗（Excel）招聘渠道拓展表 3.建立内部推荐机制 *工具：内部推荐管理办法及定期发布样例 4.简历管理与邀约面试技巧

第七讲：人员甄选方式 1.电话面试 2.紧凑设计招聘流程 3.能力字典及在招聘中应用 *工具：能力字典 3 套 4.能力测试 5.职业倾向测试 *工具：DISC 职业倾向测试 2 份（另测试表合集 23 份） 6.评价中心

第八讲：HR 的入职跟进及试用期管理 1.发放录用通知书（Offer） *工具：录用通知书（Offer）模版 3 个 2.背景调查及跟进候选人 *工具：背景调查清单 2 个 3.试用期管理相关法规及内部制度设计 *工具：劳动合同 2 份及《劳动合同法》 4.新员工支持与转正考核 5.招聘数据分析与看板管理 *工具：精选 Excel5 份及 80 份参考文件

第九讲：招聘管理全套文件 1.招聘制度 *工具：集团招聘制度及中小企业招聘制度模版 2.面试评价表多模板、应聘申请表、试用期考核表等 3.保密协议及竞业限制全套表单 *工具：保密及竞业全套模板（另附全套律师相关模板 16 份） 4.面试手册——以麦德龙管理层面试手册为例 *工具：面试手册多个样例

Course Outline

Overview: Winning Recruitment

1. The Importance of Recruitment to Enterprises
2. Enhancing Recruitment Efficiency from Various Process Points
3. Using AI and a Complete Set of Tools and Forms to Boost Efficiency

Part One: Gold Medal Interviewer (For Interviewers) Session 1: Talent Profile

1. Comprehensive Understanding of Recruitment Work
2. Clarifying Recruitment Information: Main Responsibilities, Qualifications (Education Background, Work Experience, Skill Requirements)

• Tools and Exercises: Recruitment Information Form

Session 2: Interview Preparation

1. Actively Participating in Internal Referrals
2. Arranging Interview Venue and Interviewer Etiquette
3. Designing Written Test Questions (For Administrative Positions)
4. Pre-reading Resumes

• Student Practice: Resume Screening and Annotation

Session 3: Structured Interview

1. Structured Interview

1. Education and Training (Confirmation of important details such as certifications obtained)
2. Work Experience (Referencing main job responsibilities)
3. Abilities (Tool: Competency Model)
4. Job Fit (Including reasons for leaving previous jobs, current salary proof)

2. Writing Interview Question Lists

• Tool: Structured Interview Questionnaire

Session 4: Behavioral Interviewing and STAR Technique

1. Behavioral Interviewing
2. STAR Technique: Situation, Target, Action, Result

• Student Practice: STAR Questioning Techniques

3. Identifying Lies During Interviews

Session 5: Attracting Suitable Candidates and Consensus with HR

1. Attracting Suitable Applicants

• Student Practice: Designing Communication Points to Attract Candidates based on Salary, Development Prospects, and Employee Care

2. Writing Interview Results

• Tool: Interview Scorecard Template (Additional set of 30 scorecards for HR learning)

3. Consensus and Facilitating Onboarding

• Student Practice: Full Process Interview Exercise

4. Probationary Support and Evaluation
5. Review Session for "Gold Medal Interviewers"

Part Two: Full Process Recruitment Management Session 6: Expanding Recruitment Channels

1. Recruitment Position Management

• Tool: Position "Three Definite" Form (Position Definition, Staffing Level, Responsibility)

2. Broadening Recruitment Channels and Funnel

• Tool: Recruitment Funnel (Excel), Recruitment Channel Expansion Form

3. Establishing Internal Referral Mechanisms

• Tool: Internal Referral Management Policy and Periodic Release Examples

4. Resume Management and Interview Invitation Techniques

Session 7: Personnel Selection Methods

1. Phone Interviews
2. Compact Design of Recruitment Processes
3. Application of Competency Dictionaries in Recruitment

• Tool: 3 sets of Competency Dictionaries

4. Ability Tests
5. Career Orientation Tests

• Tool: DISC Career Orientation Tests (2 versions, additional set of 23 testing forms)

6. Assessment Centers

Session 8: HR Follow-up on Onboarding and Probationary Period Management

1. Issuing Offer Letters

• Tool: Offer Letter Templates (3 templates)

2. Background Checks and Candidate Follow-up

• Tool: 2 Background Checklists

3. Legal Regulations and Internal Systems Design for Probation Management

• Tool: 2 Employment Contracts and "Labor Contract Law"

4. New Employee Support and Confirmation Evaluation
5. Recruitment Data Analysis and Dashboard Management

• Tools: 5 selected Excel files and 80 reference documents

Session 9: Complete Set of Recruitment Management Documents

1. Recruitment Systems

• Tool: Group Recruitment Systems and SME Recruitment System Templates

2. Multiple Templates for Interview Evaluation Forms, Application Forms, Probation Assessment Forms, etc.
3. Complete Set of Confidentiality Agreements and Non-competition Agreements

• Tool: Complete Set of Confidentiality and Non-competition Templates (Additional set of 16 lawyer-related templates)

4. Interview Manuals - Example using Metro Management Interview Manual

• Tool: Multiple Examples of Interview Manuals

付款方式

报名后请将培训费汇款至以下账户，并在银行转账单上附注SY20240711 或加活动负责人微信进行扫码支付

A/C Name: 中国欧盟商会
A/C No.: 7110210182500027543
China CITIC Bank 中信银行京城大厦支行
北京市朝阳区新源南路6号京城大厦 

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