The accumulation of negative content will also attract the attention of the media and other competitors, and there is a danger of fermenting into a huge public opinion risk. In this lesson, we will discuss the behavior of customer complaints on social media, hoping to provide some ideas and methods for companies.

在社交媒体蓬勃发展的今天，无效的用户沟通直接会引发用户在社交媒体上的吐槽。随着更多网络平台为用户维权提供专门的发布渠道时，“网上的用户投诉”已经越来越多影响到企业声誉，进而间接或直接影响企业的销售。同时，用户吐槽的负面内容的积累，也会引起媒体和其他人的关注，存在发酵成巨大舆情风险的隐患。本节课，将专门讨论社交媒体上的用户投诉这一行为，希望能够为企业提供一些应对思路和方法。

• 2022-09-02 | 09:00 - 16:00
• Online webinar

Leaders don't just chase results. Most leaders are trying to fulfill their responsibilities when adopting the same leadership style as all team members. But it's important to help leaders develop the skills they need and meet the needs of each team member, instead of adopting a one-size-fits-all approach. Leaders themselves have the ability to measure the skills and morale level of team members and become the real incentive guides of the team.

领导者不只是追逐结果，大多数领导者在与所有团队成员采用相同的领导风格时，都在努力履行自己的责任。但重要的是要帮助领导者培养他们所需的技能，满足每个团队成员的需求，而不是采用一刀切的方法，领导者自己有能力衡量团队成员的技能和士气水平，并成为团队的真正激励引导者。

• 2022-08-30 | 14:00 - 16:00
• Online webinar

When managers formally report to leaders or cross-departmental teams in stressful meetings, the biggest challenge is how to: get to the point and get support; be logical and organized; be concise and focused.

管理者在充满压力的会议中，向领导或者跨部门团队做正式汇报的时候，最大的挑战莫过于如何：切中要害，获取支持；逻辑性强，富有条理；简明扼要、突出重点。

• 2022-08-30 | 09:00 - 16:00
• Online webinar

With the new generation such as the post-90s and post-00s starting their careers, and the situation where working from home has become the norm, how to achieve effective in-home and asynchronous working and improve meeting efficiency has become an increasingly common issue. This training is modelled on the way Amazon works, showing how to write documents and hold document meetings to help companies improve office and meeting efficiency.

随着90后、00后等新生代迈入职场，以及疫情时代居家办公成为常态的状况，如何实现高效地居家和异步办公、提高会议效率，已经成为越来越普遍的一个问题。本节课以亚马逊的工作方式为蓝本，告诉大家如何写文档、如何开文档会议，帮助企业提高办公和开会效率。

• 2022-08-25 | 15:00 - 16:00
• Online webinar

This course is a 3-day live online course. The aim of this training is to provide participants with a thorough grounding in the ISO 9001:2015 standard, the background to ISO 9001, its requirements and its role for companies. The aim of this training is to provide participants with a comprehensive grounding in the ISO 9001:2015 standard. Through the training, participants will be able to understand the ideas and methods for establishing and improving a quality management system, and be equipped to promote the system, maintain and continuously improve the management system through internal audits and other means. They will have the ability to maintain and continuously improve the management system through internal audits and other means.
本课程为 3 天在线直播课程。此培训的目的是帮助学员了解ISO9001:2015标准的全面基础知识，知晓ISO 9001的背景、条文要求及其对企业的作用。通过培训使学员了解建立和完善质量管理体系的思路和方法，具备体系推进，通过内部审核等手段维护及持续改进管理体系的能力。

• 2022-08-24 - 2022-08-26 | 09:00 - 17:00
• Online webinar

Structural thought can make thinking clearer, language more accurate, and writing more organized. Its core content is to enable us to express our ideas in a clearly structured and focused manner and achieve goals of communication. Before communicating and expressing, think about the three factors (G·A·S) on purpose. Use the principles and methods of information classification flexibly to organize the information in a pyramid structure. Solve the core pain points of our confused thinking and unclear expression.

结构化思维可以使思考更清楚，语言表达更准确、文字写作更有条理。其核心内容就是使我们能结构清晰、重点突出地阐述自己的想法，并达成目的。在沟通和表达前，有意识地思考前置三要素（G·A·S）。灵活运用信息分类的原则和方法，整理手上的资料，形成金字塔结构。解决我们思维混乱，表达不清的核心痛点问题。

• 2022-08-24 | 09:00 - 16:00
• Online webinar

When companies have the following tough problems: how to open up new markets and exceed targets without increasing costs; how to come up with better marketing models; you need SCAMPER®! The SCAMPER® teaches you to systematically learn and use thinking tools to generate new ideas and thoughts, and ultimately to creatively solve problems and achieve innovative goals.

当企业遇到以下棘手问题：在不增加成本的情况下，如何开拓新市场并超过目标；如何想出更好的市场推广模式；你需要奔驰思维法！奔驰思维法教你系统学习和使用思考工具，产生新颖创意和点子，最终创造性解决问题与达成创新目标。

• 2022-08-24 | 19:30 - 21:00
• Online webinar

Onsite Efficiency Improvement and Cost Control is a training specially designed for companies who'd like to improve their onsite work efficiency since production site is also known as the profit resource of a company.

现场效率提高和成本控制是专门为希望提高现场工作效率的公司设计的培训，因为生产现场也被称为公司的利润资源。

• 2022-08-22 - 2022-08-23 | 09:00 - 17:00
• Online training (2 days)

European Chamber Shenyang Chapter sincerely invite you to join us on a Tour in Shenyang New World EXPO during the 6th China (Shenyang) International Tea Industry Expo & Purple-clay Pottery, Chinaware, Tea Articles Exhibition 14:30 to 16:00 on 19th August.

中国欧盟商会沈阳分会诚挚地邀请您于第6届中国(沈阳)国际茶产业博览会期间参观沈阳新世界博览馆。

• 2022-08-20 | 14:30 - 16:00
• Shenyang New World EXPO 沈阳新世界博览馆

The financial breakfast on 20th August 2022 was themed on "Hainan Free-trade Port Scheme in General", the Expert of Financial and Tax Management, Mr. Zhenhuan Zhou was invited to deliver a brief speech on how we would interprete policies of Hainan Free-trade Port and make good use of them as investor, policy maker and company owners.

• 2022-08-20 | 08:30 - 10:30
• Conrad Hotel 83rd Floor / 沈阳康莱德酒店83层